Overview
As a Correctional Case Officer, you'll supervise, manage, and support inmates while ensuring safety, security, and rehabilitation within a respectful, structured environment at Clarence Correctional Centre, Australia's largest correctional facility.
Responsibilities
Supervise and manage inmates while promoting rehabilitation and reintegration
Conduct searches, monitor inmate activities, and maintain a structured, secure environment
Use communication and problem-solving skills to defuse tense situations and maintain order
Work closely with multidisciplinary teams to ensure inmate welfare
What You'll Need
Willingness to complete Certificate III in Correctional Practice (fully funded)
Strong communication, empathy, and resilience
Ability to stay calm under pressure and solve problems with sound judgment
Physical fitness to meet role demands
A valid Driver's Licence
As this is a position of trust, shortlisted candidates will undergo a Police Check and full probity assessment.
Benefits
Typical earnings start at $70,827 p.a. + super (including penalty rates), with opportunities to earn above $90K p.a. + super
From March **** (pending Fair Work Commission approval), typical earnings increase to $75,077 p.a. + super, with opportunities to earn above $95K p.a. + super
Hourly rates increase as you achieve Correctional Officer Level 2 and Level 3
5 weeks annual leave
Every second weekend off – a 7-day fortnight roster
Uniforms and lunch provided
24/7 access to medical & mental health support via Sonder
Flexible salary packaging options
Ongoing career progression and development opportunities
Certificate III in Correctional Practice, fully funded while you earn
A supportive, team-first environment with trusted leadership
Additional Information
Make an impact at Serco. Refer a Friend – Get Rewarded: you'll receive a Prezzee Voucher if your referred candidate is hired (conditions apply).
We focus on serving governments globally and welcome applications from diverse backgrounds and cultures, including Aboriginal and Torres Strait Islander people, LGBTQI+ individuals, veterans, and people with disability. By joining Serco you'll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion, and belonging.
Questions? Reach out to Kirsty (TA Lead) at. Are you ready to do important work that really matters?
Note: This posting reflects general information about the role; details may be updated. This position may be serviceable in various locations across APAC.
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