**Why Microsoft**
'Achieving our mission requires us to evolve our culture, and it all starts with a growth mindset, a passion to learn and bring our best every day to make a bigger difference in the world'. Satya Nadella, CEO Microsoft.
Customer Success Account Managers are a part of our Customer Success Unit. Microsoft's Customer Success is a growing organization. Its purpose is to guide our customers to better deploy, adopt, and gain long-term business value from their investment in Microsoft. In turn, their successes will ensure we grow our Azure consumption, Microsoft 365 usage, and Business Applications usage. Ultimately, when customers are successful, we are successful.
The CSU focuses on below solution areas:
- Migrating Data to Azure
- Migrating Infrastructure to Azure
- Modernizing traditional apps
- Artificial Intelligence
- App Dev & Digital Innovation Solution Area
Microsoft Australia is looking for a Customer Success Account Manager (CSAM) to join our team. As a CSAM, you are the primary customer facing role responsible for customer success through delivery management of cross-functional programs and strong customer and internal stakeholder relationships.
The prevailing business priority is the customers' successful adoption and productive use of Microsoft cloud technologies. You are front and centre with our customers in support of their digital journey and empowering them to achieve more and accelerating customer value.
**Responsibilities**:
**The Impact You'll Be Making**
Customer Success Account Manager (CSAM)'s drive program management for Strategic accounts that have a significant number of key cross cloud workload engagements running concurrently.
As the CSAM you will drive acceleration of cloud adoption from Pilot/MVP to production for customers' cloud engagements by providing cross-engagement oversight, resource orchestration, and blocker escalation in close collaboration with key account team unit members and business partners supporting customer success.
**Responsibilities**:
- Driving customer cloud adoption and customer success is the prevailing business priority
- Working with the customer to create and deliver a program of proactive support services to enhance their experience on the Microsoft platform and assist their journey to the cloud.
- Partnering with the core account team to contribute to the strategic account plan and bring technical, industry and customer specific insights to create customer value though accelerating cloud usage
- Creating customer value by accelerating cloud consumption/usage, supportability
- Improving the customer experience with technical intensity and actioning customer feedback
- Orchestrating collaboration across the other parts of the Microsoft business to drive better customer outcomes delivering on the One Microsoft advantage
**Qualifications**:
**Key Skills**:
- **
Experience**: Over five years of experience managing the delivery of IT related support and solutions that demonstrate measurable impact on business outcomes
- ** Relationship Building**: Demonstrated ability to build and maintain effective relationships at a range of levels to create a partnership approach and securing consensus on solutions required
- ** Technical**: Broad understanding of Microsoft technologies and industry directions including cloud. While not essential, a cloud certification would also be desirable
- ** Program Management**: Solid understanding of service management and operations management. Skills in creating, planning, managing and delivering programs through cross-group collaboration, resource orchestration, communication and analysing outcomes by paying close attention to detail.
- ** Account Planning**: Experience in managing a portfolio of customers and participating in account planning
- ** Collaboration and Communication**: Proven track record of driving decisions collaboratively, resolving conflicts, communicating successfully either verbally or in written format and being able to present confidently to large or small audiences including C-Level Executives, Senior Management, Database Administrators, Technical Engineers and End users
- ** Industry Knowledge**: We are interested to hear if you have knowledge and experience with customers in the K-12 sector especially with the Catholic Education network
- ** Education**: Bachelor's degree or equivalent work experience in a relevant discipline is desirable
**Team Culture and Support**
Microsoft believes that by investing in our people and creating an inclusive environment, our team will do their best work. See our complete list of benefits and why we are recognised as an Endorsed Employer for Women by WORK180. Microsoft Advantages | WORK180 Endorsed Employer
Our mission is deeply inclusive. Inside Microsoft | Global Diversity and Inclusion at Microsoft
**What next?**
Even if you feel you may not meet 100% of the criteria, please apply. You may exceed your own expectations, or