Care Partner – Office Based (Backfill Role)
Location: Sunshine Coast
Hours: Monday to Friday, 8.30am – 4.30pm
We are currently seeking an experienced Care Partner to join our Sunshine Coast team in an office-based role. Unlike traditional Care Partner positions, this role does not carry a set customer caseload. Instead, you will provide essential support by backfilling Care Partners across our footprint when they are on leave, ensuring continuity of service and high standards of care for our customers.
You will be working within a supportive, administrative office environment, applying your knowledge and experience in home care to keep things running smoothly across the region. Non-clinical backgrounds are welcome, though experience in the aged care, disability or community care sector is essential/preferred.
About Us
Across Australia, Just Better Care provides in-home aged care and disability support services, supporting people to live independently. For over 20 years, we have been helping older people and people living with disability to remain in their homes and stay connected to their communities. Our friendly, compassionate and experienced team makes this possible.
Key Responsibilities
* Provide backfill support to Care Partner colleagues across the Sunshine Coast footprint when they are on leave
* Undertake administrative duties including data entry, managing participant enquiries, processing invoices, and ensuring compliance requirements are met
* Assist with scheduling, service planning, confirmations, and short-notice changes
* Communicate effectively with customers, families, staff and external providers to ensure continuity of services
* Monitor and maintain documentation, ensuring all evidence requirements are recorded in line with compliance standards
* Contribute to a positive office culture and provide support to the wider team as needed
What You Will Need
* Strong administration and organisational skills (MUST)
* Advanced computer skills (CRM systems) (MUST)
* Ability to multi-task and work in a fast-paced environment (MUST)
* Excellent communication and customer service skills (MUST)
* High attention to detail and accuracy (MUST)
* Ability to prioritise tasks and problem solve effectively (MUST)
* Current First Aid & CPR Certificate
* Current and satisfactory Criminal Record Check
* Current and satisfactory NDIS Screening Card and Working With Children Check
* Current Australian Driver's Licence
Desirable
* Previous experience in aged care, disability support, community care, or a related sector
* Knowledge of Home Care Package program guidelines and compliance requirements
* Previous experience in a Care Partner or similar coordination/administration role
Next Steps
If you are looking for a varied and dynamic office-based Care Partner role where no two days are the same, and you want to contribute to keeping services running smoothly across the Sunshine Coast, we would love to hear from you.
Just Better Care recognises the value of equal employment opportunity and is committed to promoting fairness, equity and diversity in its workplace. Aboriginal and Torres Strait Islander are encouraged to apply