Founded by Jordan Cullen in 2018, Cullen Jewellery is an ethical fine jewellery brand focused on exceptional human experiences. As a digital-first business, we blend traditional craftsmanship with modern technology, using the best materials to create timeless pieces.
We're committed to the environment, crafting every piece with sustainability in mind. Our lab grown diamonds are 100% carbon neutral, and we invest in replanting landscapes and supporting communities globally.
About the position:
This role will be delivering seamless post-purchase support to clients, ensuring all Aftersales Services such as product pick-up, resizing, repairs, and inquiries are handled professionally. If you're passionate about creating jewellery and thrive in a client-centric environment where attention to detail and client satisfaction are paramount, we want to hear from you
This is a permanent part-time role working Mondays, Fridays and Saturdays with varying hours.
Key Responsibilities include:
1. Manage the aftersales process for drop-off and pick-up services, ensuring accurate records are kept for all items and that all procedures are followed correctly.
2. Provide expert product and aftersales knowledge to clients, addressing all inquiries related to resizing, repairs, and future modifications (e.g., metal colour changes).
3. Perform jewellery condition inspections, including taking photographs, recording job instructions, and advising clients if additional polish is required for the condition of the item before sending it into the workroom.
4. Communicate clearly with clients and resolve any concerns about service timelines, shipping details, and the status of their requests, ensuring they are fully informed throughout the process.
5. Manage the procedure for picking up rings, ensuring physical ID is checked prior and payment is fully made before releasing the item; update pick-up status and email client when a ring is picked up/paid in the appointment.
What are we seeking?
1. Proven experience in a customer service or aftersales role, ideally within the premium jewellery or retail industry.
2. Excellent communication skills, both written and verbal, with a client-centric approach.
3. Ability to manage multiple tasks simultaneously while maintaining attention to detail.
4. Computer literacy, with proficiency in email and client management systems.
5. The right to work in Australia.
What we offer:
In addition to a competitive remuneration package, and the ability to work in a beautiful office location in the heart of Kew, we offer all our team members a range of benefits including:
1. A supportive and collaborative work environment;
2. An Employee Assistance Program for you and a family member to utilise;
3. Generous staff and family/friend discounts;
4. Team events and initiatives included as part of our wellbeing program;
5. Paid volunteer leave, and sponsorship of a child in South East Asia/Africa under your name;
6. The opportunity to join a growing company with a global presence - you really can take your career anywhere
If this full-time opportunity sounds like your next challenge, complete your application by clicking on the apply now button and we will be in touch.
#J-18808-Ljbffr