Fivecast London Lakes, Tasmania, AustraliaJoin or sign in to find your next jobJoin to apply for the Tradecraft Advisor/ Pre-sales Engineer role at FivecastFivecast London Lakes, Tasmania, Australia1 week ago Be among the first 25 applicantsJoin to apply for the Tradecraft Advisor/ Pre-sales Engineer role at FivecastAbout The RoleOur Tradecraft Team enable Fivecast customers to fully leverage the range of AI-enabled threat intelligence capabilities provided by Fivecast. They are ‘super-users’ for Fivecast products and showcase to customers how to apply AI-enabled threat intelligence to the customer’s mission.About The RoleOur Tradecraft Team enable Fivecast customers to fully leverage the range of AI-enabled threat intelligence capabilities provided by Fivecast. They are ‘super-users’ for Fivecast products and showcase to customers how to apply AI-enabled threat intelligence to the customer’s mission.Our Tradecraft team will partner with our Account Directors to focus on a target group of customers to provide compelling pre-sales demonstrations, and trial experiences. Further, they will produce thought leadership content alongside our marketing team and ensure that they are product experts across the Fivecast product suite.Location: Remote, with semi regular travel to London.Travel: Regular (up to 10-15%) EMEA travel will be required.ResponsibilitiesProduct Demonstrations:Develop and maintain realistic & relevant scenarios for software demonstrationsPrepare for, schedule & conduct engaging software demonstrations with our customersBe accountable for conversion of software demonstrations to trials or customersCustomer TrialsDevelop and maintain realistic & relevant scenarios for software trialsSchedule & conduct software trials/PoCs with our customers to demonstrate applicability to specific customer use casesProvide instructor-led quick-start training to trial participantsPro-actively monitor and assess usage and trial user successWorking with the Account Executive, develop trial reports for dissemination to the Trial ChampionBe accountable for conversion of software trials to customersProduct ExpertiseDevelop and maintain expert knowledge of the entire Fivecast product suiteDevelop and maintain engaging, mission relevant content - for use in demos, trials, flash briefs, whitepapers, conference presentations etcProvide technical input to Sales on license sizing, user tiers/numbers, similar customer’s usage patternsAdvise customers on technical integrations (SSO, APIs, etc) without escalating to Product Dev or DevOps.Provide customer and competitor intelligence feedback to the Product development team in accordance with the defined product management processesCustomer OnboardingEnsure all new customers are on-boarded in a consistent mannerSchedule & conduct customer on-boarding for new customers, consistent with the defined processesPlan and deliver user training sessions for customer user base.Customer Success & Training:Conduct regular customer success check-in callsReview usage statistics & report customer health to account executive & sales leadershipProvide instructor led training to diverse audiences both virtually and in-personDeployment of industry leading certification within our training programsSupport with local logistics required to book and run the training programsProcessing invoicing and reporting on local budget spendMaintain accurate records and documentationMeasure and monitor client training participation and achievement of key performance indicatorsRecord all attendee participation and distribute accreditation certificates.Achieve targets of reaching all customer with training over specified timeframeSupport to Marketing & Thought Leadership:Work with marketing to draft thought leadership content (flash briefs, blogs, industry briefs, etc)Attend Fivecast sponsored industry events & conferences in support of account executivesDevelop and maintain understanding and insight into our customer's mission, challenges and issuesRequirementsUK Citizenship5+ years’ of relevant experience in as an Intelligence Analysis, Collection Specialist, Targeting, Personnel Security Vetting or related fieldsSolid understanding of current EMEA national security, counter terrorism, counter-intelligence, cyber threats, and border security issuesExcellent verbal and written communication and stakeholder management skillsProactive and organized, with the ability to meet deadlines and work with a high level of autonomyStrong critical thinking and problem-solving skillsExperience Within Some Of The Below AreasFinancial Fraud/Investigation sectorInsurance Fraud sectorUK/European Policingwithin an intelligence, law enforcement, or other agency/organization/private company with an intelligence analysis or assessment functionleveraging intelligence collection and analysis software or commercially available data sets in support of the intelligence processdelivering and developing training on Open-Source Intelligence or related subjectsDesirable Criteria (not required):Security ClearanceBachelor’s degree in National Security studies, Criminal Intelligence, Political Science, Business, Economics, International Relations, or Foreign studiesFormal intelligence analysis trainingAwareness of EMEA national security interestsExpert understanding of current subject matter relevant to the Fivecast customers, for example: counter terrorism, counter-intelligence, cyber threats, security-vetting, supply-chain risk management, border security issues, financial/insurance fraud.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionSales and Business DevelopmentIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at Fivecast by 2xGet notified about new Sales Engineer jobs in London Lakes, Tasmania, Australia.We’re unlocking community knowledge in a new way. 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