Key Role in Customer Banking
As a consultant in retail banking, you play a pivotal role in providing customers with an exceptional experience.
* Deliver seamless customer experiences by meeting their end-to-end financial needs and goals.
* Collaborate with a team to deliver outstanding customer service and act as a role model and peer coach.
* Contribute to significant uplifts in customer engagement and advocacy, creating real value for customers.
* Support the bank's programs and initiatives, actively participating in key activities.
* Take responsibility for knowing your customer from a risk perspective, ensuring compliance with policies and procedures.
Key Responsibilities:
Exceptional Customer Experience
- Meet customers' end-to-end financial needs and goals.
- Educate customers on digital solutions, ensuring they are satisfied with their banking experience.
By working collaboratively with a team, you will be able to deliver the best possible customer experience.