Wholesale Cruise Advisor - Melbourne, VIC
Job no: 528169
Brand: CruiseHQ
Work type: Full time
Location: Victoria
Categories: Sales and Customer Service
At Flight Centre Travel Group (FCTG) our purpose is to open up the world for those who want to see. Every day we give people around the world the opportunity to experience amazing travel.
The Wholesale Cruise Advisor is responsible for effectively selling cruise holidays and packages to travel agents. The role supports sales operations to achieve growth targets.
Day to day:
* Liaise with travel agents and assist them to plan all aspects of their client's trips, including cruises, flights, accommodation, tours, activities and transfers.
* Quoting, booking and invoicing cruise bookings and packages.
* Ensure KPIs are met including service levels and abandoned call rates.
* Meet and exceed monthly sales targets and maximise sales opportunities by upselling and cross-selling.
* Support and handle telephone enquiries efficiently and accurately.
* Monitor and action all relevant mailboxes daily.
* Provide feedback and suggestions to streamline processes.
* Maintain accurate and up to date notes on all bookings.
* Provide support to Groups by assisting with group bookings when required.
You will have:
* Retail or wholesale experience in the travel industry is essential.
* A passion for the cruise industry and customer service.
* Proven experience working in a customer service environment and working towards sales targets.
* Comprehensive computer skills and the ability to confidently learn new computer systems.
* GDS experience is preferred, not essential.
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