Up to $150k (0% comms, 100% pkg) + hybrid workingFirst Focus is Australia's best mid-market Managed Service Provider, bar none (check it out! We just got named the best MSP in Aus for the 8th year running at CloudTango dot com). We are growing fast and now have over 300 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are looking for a strong IT professional with a deep understanding of Managed Services and the needs of small and mid-tier clients.We are seeking the best MSP-specialised Technical Account Manager in Australia. Why consider joining First Focus? What makes us better than your current employer?No non-technical sales or account management personnel! Work with people who truly understand tech, from L1 to CEO.We value the support you need to excel and understand that managing relationships is just the start. Our delivery team is fully onboard to ensure an exceptional client experience.We find and retain top talent—best Service Desk, best Project Engineers, best team!RoleOur TAMs combine solid technical understanding and experience in IT systems with a passion for genuine customer service and pre-sales consulting. This role offers variety, challenges, and career growth, as you'll be responsible for the solutions delivered to multiple clients.You will work closely with our service desk, field techs, and engineering teams, ensuring strong technical backing when needed.This position is ideal for an experienced Technical Account Manager, a senior Project Manager within MSP, a pre-sales professional with commercial acumen, or a skilled Engineer who enjoys customer interaction.RequirementsThe ideal candidate will have substantial experience working with clients of various sizes (from