Position Title: Youth AOD Residential Rehabilitation - Team Leader
Location: Rowes Bay, Townsville
Classification: SCHADS Level 5
Employment Type: Full-Time
Why This Role Matters
The Salvation Army (Salvos) is one of Australia's largest providers of alcohol and other drug (AOD) services, delivering withdrawal management, residential and non-residential rehabilitation, and harm reduction programs. Our services extend beyond addressing substance use, offering young people a safe, respectful, and supportive environment grounded in hope, compassion, and dignity to support recovery and long-term wellbeing.
About the Role
The Team Leader provides strong leadership and operational oversight to a team of Youth Workers delivering high-quality, client-centred services within the Townsville Youth Alcohol and Other Drugs (AOD) Residential Rehabilitation Program.
This role is responsible for ensuring the safety, wellbeing, and development of young people while maintaining compliance with The Salvation Army's policies, procedures, and values. As a member of the service leadership team, the Team Leader plays a key role in driving service excellence, best practice, and continuous improvement in alignment with TSA's Mission.
Key Responsibilities
* Lead, develop, and support a team of Youth Workers to deliver effective, trauma-informed, and youth-focused services
* Oversee recruitment, onboarding, training, supervision, performance management, and rostering
* Coordinate daily program operations to maintain a safe, structured, and supportive environment
* Ensure service delivery aligns with TSA policies, procedures, Youth Model of Care, and accreditation requirements
* Actively contribute as a member of the service leadership team
* Promote and uphold The Salvation Army's Mission and values across all aspects of service delivery
How You Will Make an Impact
You will:
* Ensure services are delivered in line with the Youth Model of Care, TSA guidelines, and accreditation standards
* Implement and oversee service systems and tools, including SAMIS, SolvSafety, and Kronos
* Deliver high-quality services that meet client needs, including supported self-administered medication, meaningful daily activities, and warm admissions and exits
* Maintain effective clinical governance, risk management, and continuous quality improvement practices
* Ensure WHS inductions are completed by clients where required
* Support the Facility and Administration Team Leader with maintenance and operational oversight
* Provide line management, regular supervision, and professional development support to Youth Workers
* Lead staff goal-setting processes and support career development
* Foster strong, collaborative, and high-performing team relationships
* Review service data, evaluation outcomes, and feedback to drive service improvements
* Support the implementation, review, and refinement of practice models and service processes
* Ensure accurate and timely recording of service delivery data
* Promote best practice and professional development across the team
What You Will Bring
* A degree qualification in Social Work, Welfare, Community Development, or a related discipline, or demonstrated high-level sector knowledge and skills gained through relevant experience and professional development
* A current Working with Children Check (state-specific)
* Current First Aid and CPR certification
* A current Australian Driver's Licence
What we offer
The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:
* Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
* Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
* Access to EAP and health & wellness initiatives including Fitness Passport
* Ongoing training and development opportunities that enhance on the job skills and proficiency.
* Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.
How to apply
If you're passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role. Together we can build a brighter future.
Applications will close as soon as a suitable candidate is secured.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration.