CompanyWe are a Global Business leading the market with Australian made and owned dental restorative products, teeth whitening and small equipment.
Founded in 1972, SDI products are now distributed in over 100 countries throughout the world.
Our global head office and manufacturing plant is located in Melbourne with overseas branch offices and warehousing in the USA, Brazil and Germany.OverviewThe Senior Systems Administrator is responsible for:Implementing, maintaining and supporting SDI's IT infrastructure such as all server and Network infrastructure, all security and phone systems, all day-to-day IT systems administration and staffing Help Desk.Contributing towards SDI Strategic Priorities.Conducting work in a safe manner, adhering to quality compliance requirements and demonstrating a strong commitment to SDI's values of passion, accountability, respect, teamwork, and innovation.ResponsibilitiesSupervises overseas offices in the installation of new equipment via VPN, remote access connections for office and roaming sales personnelInstalls, configures and maintains PCs and servers, networking equipment and network operating systems (Windows Server 2016 - 2022); including installing cabling as required, rebuilding of virtual servers when requiredProvides telephone and desktop support to internal usersSets up and maintains peripheral devices such as desktops, printers and Xerox copiersSets up and maintains VM Servers when requiredAdministers system access and security levels in ADImplements and co-ordinates housekeeping procedures, including daily system back-ups, setting up user accounts, monitoring file access, file and VM restores etcAssists in developing Policies & Procedures for the ITSupports and maintains the Cisco UCM systemBackups and recovers VeeamMaintains records of all software and hardware peripheralsAssists management in preparing rooms for presentations (projectors / DVD / Video / Network Connections)Assists management in implementing various procedures / systems for the operations of the SDI group of companiesTrains users in the use of new software before upgrades occurImmediately, resolves outages relating to critical systems such as Firewall / VPN / Sophos End Point Security, Email System (Exchange Online), Overseas Network Access including Roaming Sales Employees, Global Salesforce CRM System, ERP Systems - SAP, Internal Cisco UCM phone system, VMWare vSphere Infrastructure and Veeam Backup and Replication.Key Relationships (Internal & External)Australian Head OfficeUSA Office and Sales personnelBrazil Office and Sales personnelEU Office and Sales personnelExternal SuppliersThe position is located at BayswaterWorking hours: 8.30am - 5.00pmSome after-hours work and telephone communications, particularly if outages occurMinimum RequirementsMinimum 5 years' commercial IT experience supporting and maintaining enterprise infrastructure in complex environmentsProven experience acting as an escalation point for critical incidents, ensuring timely resolution and minimising business impactStrong IT problem-solving and troubleshooting skills across multiple technology domainsAdvanced experience with:Virtualisation: VMware vSphere, vCenterServer Compute: HPBackup & DR: Veeam Backup & Replication, Veeam 365, Spanning 365Storage: HPE AlletraNetworking: Meraki APs, switches, Fortinet suite (VLANs, VPNs, MPLS, SDWAN)Desktop Operating Systems: Windows 10/11Azure & Microsoft 365: administration, identity management, security baselinesEndpoint Security (Defender for Endpoint, or equivalent)Application Delivery: RDS, Windows Virtual Desktop (WVD / AVD)Experience with patching, monitoring, and capacity management across server, storage, and cloud environmentsFamiliarity with automation and scripting (PowerShell)Understanding of cybersecurity frameworks (ACSC Essential Eight)Proven ability to participate in disaster recovery testing and execution.Personal QualitiesExcellent verbal and written communication skills with the ability to clearly document solutions, incident reports, and knowledge base articles.Strong customer service focus with the ability to manage expectations under pressure.Effective time management skills and the ability to prioritise in a high-demand workplace.Demonstrated experience mentoring and supporting junior engineers.Knowledge and SkillsVMWare Certification (VCP)VMware Certified Professional (VCP)Cisco CCNA or CCNPMicrosoft Certifications (MCSA, MCSE, Azure Administrator Associate, M365 Enterprise Administrator)ITIL v4 FoundationSecurity certification (CompTIA Security+)Possess reliable transport to commute between sites
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📌 Senior Systems Administrator
🏢 SDI
📍 Melbourne