Client Coordinator
The Client Coordinator is a key member of the Customer Support and Delivery team, managing multiple projects for a customer brand from project start through to site, including after-delivery support.
Responsibilities
* End‐to‐end administration throughout the project's lifecycle, from processing customer orders to scheduling manufacturing based on client and operational demand.
* Communicate with clients on a regular basis to provide status updates on projects.
* Coordinate project‐specific product and material procurement.
* Analyse data and drive continuous improvement initiatives.
* Log and action client feedback, providing resolutions and outcomes within specified service response times.
* Build and maintain key relationships with internal and external stakeholders.
* Focus on customer service and client experience.
Qualifications
* Experience in a customer‐centric administration role, including scheduling, planning and coordination of high‐volume jobs.
* Thrives in a fast‐paced, high‐volume work environment, efficiently prioritising tasks and maintaining accuracy while meeting crucial deadlines.
* Efficient and effective communicator, able to engage with stakeholders on all levels.
* Proficient in client negotiation and resolution, showcasing a strategic problem‐solving approach and the ability to think quickly in situations.
* Demonstrates a strong customer‐service focus, ensuring client satisfaction through responsive and attentive interactions.
* Experience within the building and construction industry is highly desirable.
* Confident, bubbly personality, committed to working as one team.
Benefits
* Discount on building a home with any of our building brands (after qualifying period).
* Income protection insurance – 100% funded by NEX, covering up to 2 years at 75% of base salary in case of illness or injury.
* Opportunity to apply for up to 2 weeks of purchased leave each year.
* Paid parental leave – 12 weeks for the primary carer and 4 weeks for the secondary carer.
* Employee discounts on gym memberships, motor vehicles, home appliances, energy, health insurance, and more.
* AIA Vitality health and wellbeing program.
* Employee assistance programme to support mental, financial and physical wellbeing.
* Catalogue of online learning and ongoing professional development programmes.
* Corporate memberships with NAWIC and HIA.
* Attractive remuneration.
We are keen to improve female (and other marginalised groups) representation in our workplaces. If this role appeals to you but you don't feel you tick every box, we encourage you to still apply.
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