**About the Role**
We are seeking a highly skilled Commercial Loss Adjuster to join our national commercial business unit in Melbourne. This exciting opportunity will involve managing a portfolio of property claims and requiring strong stakeholder engagement, including compliance with service level agreements, key performance indicators, and technical referrals.
Key Responsibilities:
* Undertake office and field-based assessment and investigation of commercial insurance losses from first advice to final settlement.
* Provide support and advice to policyholders with respect to their claims.
* Examine claims forms, policies, and endorsements, client instructions, and other records to determine coverage.
* Investigate claims by interviewing claimants and witnesses, obtaining official reports, inspecting physical damage, comparing claim information with evidence.
* Set loss reserves and control claims costs.
* Settle claims after determining insurance carrier's liability, client's instructions, and authority levels required by obtaining demands and making offers to claimants, issuing settlement recommendations, making filings with regulatory agencies, disposing of salvage, and pursuing subrogation when appropriate.
* Effectively deal with service/product replacement providers.
* Recommend litigation when appropriate.
* Present evidence at legal proceedings, producing reports, and other documents as evidence if applicable.
* Comply with and maintain Service Level Agreements and Key Performance Indicators.
* Maintain company reputation and insurance product integrity by complying with federal and state regulations and service standards.
* Maintain professional and technical knowledge through continuing education.
Requirements:
* Previous experience as a Loss Adjuster.
* Thorough knowledge of insurance terminology, practices, and conditions.
* Excellent report writing skills & sound verbal and written communication skills.
* Understanding of basic business accounting procedures.
* Good attention to detail, with a strong Client service focus experience.
* Strong analytical and mathematical ability – in addition to adequate numeracy & literacy skills.
* Good computer abilities, preferably previous use of an electronic claims system.
* Strong organisational and interpersonal skills (relationship building).
* Professional and positive outlook with great interpersonal skills.
* The ability to work without leadership or supervision & holds a Driver's license.
* Loss Adjusting qualifications preferred, or Professional qualifications applicable to the Loss Adjusting industry.
As a member of our team, you will have the opportunity to develop your skills and expertise, working in a supportive and positive work environment. If you are motivated, driven, and possess excellent communication skills, we encourage you to apply for this exciting opportunity.
About Us
Our company is dedicated to restoring and enhancing lives, businesses, and communities affected by natural disasters and catastrophic events. We offer a range of services across the entire claim lifecycle, including loss adjusting, third-party administration, forensic accounting, cyber response, managed repair services, quantity surveying, forensic engineering, and building consultancy.
We value diversity of thought, experience, and perspective and aim to create a workplace where our people feel valued, respected, and empowered. We welcome applications from individuals with diverse backgrounds and experiences.