About JD Sports
JD Sports is known as the undisputed king of trainers. JD Sports reigns supreme as one of the biggest and best global sports fashion brands across footwear and apparel. Founded in **** in Greater Manchester, UK, JD Group has achieved remarkable growth through rapid global expansion, now standing as the leading global sports fashion retailer. With over 3,400 stores worldwide, we strive to inspire the emerging generation through a captivating connection to the universal culture of sport, music, and fashion.
In ****, JD Sports launched in Australia and New Zealand and has since grown to over 70+ stores. We now operate across NSW, VIC, QLD, WA, SA & TAS, with exciting plans for continued expansion.
Our mission is to offer unparalleled service and style to all our consumers. To bring this to life, we offer access to the biggest brands, the best products and a memorable experience that sets us apart. Working at JD Sports is a state of mind – it's an attitude and a way of challenging the norm. We don't conform; we create our own path and are elite within our field.
The Role
This role is rostered across Sunday to Thursday with varying shift times. By applying, you're confirming your availability to work across these days. As a Department Manager, you will lead your department team to provide exceptional customer service to every JD customer.
You will work closely with the store's Management Team and be responsible for creating great in-store experiences, maintaining the merchandising & visual standards and delivering the financial results for your department. You will lead by example setting the standard for how to achieve sales and key performance metrics, by coaching and developing your department team.
Responsibilities
Model exceptional customer service, every customer, every time
Coach team to deliver exceptional service and a 'service over task' environment
Actively gain, maintain and share product & brand knowledge for your department
Support management team to improve financial performance within your department
Work with back of house team to ensure product availability
Uphold company standards and deliver store visual excellence
Qualifications & What We're Looking For
2-3 years leadership experience within retail or a like industry
You are passionate about delivering an amazing service experience for our customers
You have a positive attitude, with capacity to create a motivating environment for your team
You have a proven track record in driving and exceeding set KPI's and communicate well with all stakeholders
You have excellent time management skills to ensure that daily priorities are executed in a timely manner
Thrives in a fast paced, ever-changing environment
Openly shares knowledge with the wider team to achieve common goals
Desire to develop yourself; your career and learn new skills
Strong interpersonal and communication skills, someone who thrives in social situations through engagement with customers and team members
Benefits
Work in a dynamic business and engage with some of the best product and biggest sports fashion brands in the market
Training and development opportunities to kickstart, evolve and shape your career
Opportunity to progress across all areas of the business in a wide array of roles
Access to our attractive staff discount This can also be used for friends and family
Access to our Employee Assistance Program & Mental Health champions
One month paid parental leave for full-time employees
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Marketing and Sales
Industries
Retail
What are you waiting for? Apply today and kick start your JD Sports Journey. Please note, by applying for this role you consent for us to complete a VEVO Check in order to verify your working rights where required.
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