Senior Guest Experience Officer - Trackless Train Driver
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Senior Guest Experience Officer - Trackless Train Driver
role at
Taronga Conservation Society Australia
The role is for a casual position, with shifts typically ranging from 10:00am till 4:00pm, 7 days per week, including weekends and major events. An average of 2 shifts per week will be offered, with the prospect for more.
About The Role
Deliver high-quality customer service experiences to provide excellent guest experiences and promote repeat visitation.
Communicate Taronga's education and conservation messages both internally and externally, ensuring all communications align with Taronga's values to inspire change in accordance with Taronga's vision and strategic pillars.
Work effectively as a member of a high-performing team to assist Taronga in its achievement of strategic outcomes.
Key Accountabilities
Comply with Taronga's Customer Service Charter and suggest initiatives for further improvement to ensure industry-leading standards are maintained.
Comply with and report any Work, Health and Safety incidents in line with Taronga's Work, Health and Safety Charter.
About You
Demonstrated experience within the Customer Services, Attractions, Amusements, Tourism, or Hospitality industry.
Willing to obtain and maintain a current paid NSW Working with Children Check at your own expense.
Hold and maintain a current NSW Drivers License (optional).
Benefits
Complimentary family and friends passes across both of Taronga's zoos in Dubbo and Sydney.
A wide range of discounts on award-winning accommodation across both sites.
Discounted food and beverage purchases across the sites.
Free onsite parking, outside of peak periods.
Discounted fitness passport.
How to Apply
Please submit your resume and a cover letter of one page, along with answers to the target questions: In 100 words or less, outline your experience driving a commercial or large vehicle where guests were transported for an experience or adventure, and why popular destinations such as Taronga Zoo have procedures and processes in place for guest experience, WHS, and day-to-day zoo operation.
Applications Close: Sunday, 19 October 2025 – 11:59 pm. Shortlisted candidates will need to be available to attend a 30-minute face-to-face interview at Taronga Zoo, Mosman, on Monday, 27 or Tuesday, 28 October 2025, between 9 am and Noon.
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📌 Senior Guest Experience Officer - Trackless Train Driver
🏢 Taronga Conservation Society Australia
📍 Sydney