Additional Information
Job Number
Job CategoryReservations
LocationSheraton Grand Mirage Resort Port Douglas, Port Douglas Road, Port Douglas, Queensland, Australia, 4877
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
POSITION SUMMARY
At the heart of the community, Sheraton Grand Mirage Resort Port Douglas brings people together — both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Reservations & Rooms Control Agent because together, we are better. Start your career local at Sheraton, where you don't just work - you belong.
Company
Sheraton Grand Mirage Resort Port Douglas is proudly part of the Marriott International group. Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With over 31 brands and 8,500 properties across 138 countries and territories, our people are given more ways to connect, experience and expand their world.
Location
This iconic Resort is situated between the renowned Great Barrier Reef and the Daintree Rainforest in Tropical North Queensland. The resort comprises of 295 guest rooms, suites and villas.
Department
Working within our friendly and professional Reservations Department, this position reports directly to the Guest Communications & Reservations Manager.
The Role
* Deliver premium client service to our guests securing their bookings and promoting Resort facilities and Marriott Bonvoy
* Check daily reports for room lists and changes
* Liaise daily with Reservations Manager, Events, and Sales & Marketing team to ensure correct information is provided for forecasting & reporting
* Check rooms availability and liaise with revenue management for best rate and assess availability for group bookings
* Set up group rate schedules & enter group bookings
* Attend rundown, pre con and weekly sales meetings
* Liaise with conference organisers to ensure timely & correct rooming lists
* Provide accurate end of month figures for reporting
* Issue FIT group runsheets
Carry out handovers with front office manager for group arrivals
About You
* A positive 'can-do' working style
* A flexible approach with the ability to identify and successfully implement new initiatives and problem-solving solutions
* A collaborative and open communication style
* 12 months working in a similar role
* Experience in a Hotel or Travel Agency is desirable
Have valid rights to work in Australia
Our Benefits
* Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
* Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
* Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
* Free onsite parking and work attire laundered
* Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
* Opportunity to receive Employee Referral Incentives and get paid for working with your friend
Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
Be your best. Grow your career with Marriott, where you don't just work – you belong.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.