Title: Workplace Concierge – Full time
Business Unit: Work Dynamics – Bendigo Bank
Location: Adelaide, VIC
Reporting to: WorkplaceExperience Manager
Key stakeholders: BEN WorkplaceExperience Lead, BEN Group Properties, BEN Staff, JLL Account Team, Landlord Operations Team
Direct reports: NIL
Duties & responsibilities
This position is responsible for delivering an outstanding occupant experience across the client portfolio. The role focuses on providing exceptional service in the workplace, with a human-centric and engagement-focused approach.
The r o l e a c t s a s p o i n t of c o n t a c t f or all Bendigo Bank staff and visitors re g a r d i ng W o r k p la ce delivery a nd s u p p o r t s a cc o unt i n i t i a t i v e s b y d r i ving c o n s i s t e n t i m p l e m e n t a t i o n a n d d e l i v e r y across the portfolio.
The r o l e will assist with t h e day -to-day s e r v i ce d e l i v e r y b y t h e W o r k p la ce t e a m a nd v e n d o r pa r tn e r s, e n s u r i ng c om p l i a n c e t o S O P s, d e l i v er y g u i d e s a nd S L A s. Provide and drive operational experience initiatives .
A k e y a s p e c t of t h i s r o l e i s e n gag e m e n t, i n t e r f a c ing n ot on l y w i th Bendigo Bank, b ut al s o ot he r s er v i c e p a r t n e r s s uch a s Gr o u p S e c u r i t y, Property Operations, EA network, IT and Land l o r d s a s r e l e v a n t, al ong w i th t h e li n e s of b u s i n e ss a nd o ccup a n ts a s t he u l t i m a t e s e r vi c e r e c i p i e n t s.
Front of House Delivery
* Serve as the first point of contact for guests, employees, and key stakeholders
* Manage reception duties, including greeting visitors, providing access passes, and directing inquiries
* Being an initial contact point for new starters and ensure they feel welcome
* Supporting the mailroom function for internal staff
Client Engagement
* Implement client engagement strategies to support the national plan
* Build relationships with employees and stakeholders to foster a positive workplace community
* Provide timely and caring soft services that are authentic and responsive
Communication
* Assist in implementing internal communication strategies to improve culture and employee engagement
* Share regular event and celebrations content
* Adopt innovative communication strategies to enhance workplace experience
Event and Activation Support
* Assist in implementing monthly calendar of events
* Provide outstanding customer service and help organize memorable events aligned with client expectations and agreed processes
* Support the coordination of event orders with client, team, and vendors
* Conduct site tours highlighting spaces and activations
Operations Management
* Ensure delivery of all operational requirements as per the client scope of works, including mail and office services
* Follow operational procedures and performance measures to ensure consistency and reliability
* Comply with JLL and client Health, Safety, Environment, and Risk Management policies and procedures
* Address user complaints and concerns, providing solutions and follow-up
Employee Specifics
Sound like you? Why don't you apply? To apply you need to be:
* Motivated self-starter with a strong customer service orientation
* Proactive with keen attention to detail and ability to balance multiple priorities
* Excellent verbal and written communication skills
* Adaptable in a fast-paced working environment
* Strong organizational and administration skills
* Would suit someone from a Retail, Hospitality or Corporate client services background.
* 1-2 years' experience in hospitality, customer service, or related field
Performance objectives
Client Focus & Relationship Management
* Demonstrates proactive & professional approach to customer service and stakeholder engagement.
* Ability to interact with a wide range of client staff, including senior levels.
* Ability to manage conflict and balance between client and firm requirements.
* Has a customer service-oriented attitude .
Problem Solving & Strategic Thinking
* Capacity to deal with ambiguity and solve problems effectively.
* Analytical, proven ability to solve problems using a quantitative approach.
* Proven ability to employ holistic approaches and looks at long term solutions that may suit multiple sites.
Key skills
* Strong communicator with good presentation skills
* Passion for quality and eye for detail
* Self-motivated, confident, and energetic
* Ability to effectively deal with stressful situations
* Flexible and adaptable
* Goal-oriented and able to meet performance targets
* Team player with ability to cooperate and work well with others
* Exhibits honesty and trustworthiness
* Open to new ideas and willing to challenge the status quo
Location:
On-site –Adelaide, SA
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.
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