OverviewThe WayScape ecosystem features innovative platforms designed to streamline the property sales process.
The two products relevant to the role at this stage are:WayMarket - an off-market property portal connecting selling agents, buyer's agents, and consumers through a transparent and trusted workplace.WayTask - a centralized support platform that assists agents with property-related trades and purchasing tasks, offering fast quotes and efficient job turnaround across Australia.Our mission is to improve the property transaction experience by reducing inefficiencies, promoting integrity, and strengthening industry relationships.RoleThe Customer Service Manager (CSM) plays a pivotal role in delivering exceptional user support across both platforms.
This role is responsible for managing property listing workflows, buyer enquiries, service partner relationships, and operational issue resolution.
Acting as the frontline contact and escalation point, the CSM ensures data integrity, customer satisfaction, and smooth platform operations.
They are also key in upholding compliance, trust, and service quality across all user touchpoints.ResponsibilitiesManage property listing workflows, buyer enquiries, and service partner relationships.Resolve operational issues and maintain data integrity and customer satisfaction.Uphold compliance, trust, and service quality across user touchpoints.Contribute to process development and growth initiatives through training and onboarding support.QualificationsCertificate of Registration in Real EstateCRM Management and Reporting MethodsAssist in day-to-day task planning/management and onboarding future team membersProactive approach to ideation and process improvementThoroughly learn the WayScape ecosystem and its products to inform customers/partnersEmployment detailsEmployment type: Full-timeSeniority level: Entry levelIndustries: Technology, Information and Media
#J-18808-Ljbffr
📌 Customer Service Manager
🏢 WayScape_AI
📍 New South Wales