Technical Advisor
Clerk Grade: 7/8
Salary range: $113,574
- $125,720 + Superannuation
Employment type: Multiple ongoing roles,
Fulltime
Location: Hybrid and Flexible working
arrangements - office location is flexible across our NSW locations
Applications close: Wednesday, January 28th 2026 at 9.59am
The Technical Advisor role sits within Revenue
NSW. We are the state's principal revenue management agency and are a part of
the Department of Customer Service (DCS). We manage taxes, fines, debts and
administer grants in a fair, efficient and timely manner. Through this we give
back to the community and fund essential State services for the people of NSW.
The primary purpose of this role is to
administer complex legislation, research and analyse information, undertake
compliance investigations and provide technical advice on lodgements, while
also acting as a subject matter expert (SME) on related projects and
initiatives. This is an opportunity to be part of a diverse team that utilises
a broad range of skills, including client engagement, legislative
interpretation, and high-level investigative and critical thinking, all while
applying established policies and procedures.
About the
role
As a
Technical Advisor you will
* Provide technical support on complex Landholder, Corporate Reconstruction, and Corporate Consolidation transactions by accurately interpreting legislation, legal precedents, and procedural instructions, and offering one-on-one guidance with written feedback and actionable recommendations.
* Conduct assessments on complex cases by applying research, critical thinking, and delivering evidence-based decisions.
* Handle complex customer enquiries by delivering accurate, timely responses through both phone and written communication channels.
* Develop and deliver comprehensive training sessions, including onboarding for new starters, and facilitate ongoing technical and procedural training for team members.
* Identify skills gaps and legislative knowledge needs, deliver tailored training sessions to address team requirements, and provide detailed feedback to the Manager on areas of proficiency and opportunities for improvement.
* Act as a Subject Matter Expert (SME) for projects and initiatives related to Landholder, Corporate Reconstruction and Corporate Consolidation, contributing specialist knowledge and strategic input.
About You
To be
successful in this position you will have:
* Comprehensive knowledge and proven experience in interpreting and applying the Duties Act 1997 and other relevant legislation, ensuring alignment with compliance standards, processes, and procedures.
* A thorough understanding of the most cited case precedents related to Landholder and Corporate Reconstruction provisions and proficiency in conducting investigative research, with familiarity in relevant Revenue Rulings and guidelines.
* Strong analytical and problem-solving skills to handle complex customer enquiries and provide technical advice.
* Exceptional verbal and written communication skills, with the ability to clearly articulate the outcomes of complex legislative matters in correspondence
* Ability to work independently and manage tasks efficiently within specified timeframes.
Working at DCS
* 35-hour working week, with opportunities for flex leave where additional hours are worked
* Revenue NSW is proud of our diverse and regional teams. We welcome flexible, hybrid working arrangements with your office location at one of our many Revenue NSW working locations (subject to approval and availability)
* Learning tools are available for ongoing professional development
* Health and wellbeing programs
Who we are
By putting the customer at the centre of all
programs and initiatives, we are transforming the way government interacts with
the people of NSW. Our services are designed so that everyone can access and
interact with them in a meaningful way.
DCS is
focused on delivering customer service, digital transformation and regulatory
reform to more than 8 million people.
From
safety inspectors to marriage celebrants, from customer service representatives
to emergency response teams, our people are dedicated to making the lives of
our customers better.
If you are
successful in progressing through the application process you may be asked to complete further assessments
Successful
candidates will be subject to pre-employment checks including a criminal
history check, entitlement to work check, and reference checks. [insert any
additional essential job requirements].
This
recruitment process may be used to create a Talent Pool for similar
opportunities that become available over the next 18 months.
We are a 2025
Circle Back Initiative Employer and commit to respond to every applicant.
Salary Grade 7/8, with the base salary for this role starting
at $113,574 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please
contact Neha Bajaj via
Visit the
Capability Application Tool to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.
Closing Date: 28th January 2026, Wednesday at 10am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW. We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive
workplace
The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact or
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process