Introduction
Sinclair Dermatology is the largest dermatology centre in Victoria, Australia, treating more than 50,000 patients a year. We treat a wide range of skin and hair diseases from common ones to rare and very severe conditions requiring treatments not available elsewhere in Australia. We are an internationally recognised centre of research in skin and hair diseases and a postgraduate training centre for dermatologists worldwide.
Description
The Role – We are seeking a friendly, proactive and customer-focused person to join our team. In this full‑time position you will maintain patient records, coordinate doctors' schedules, communicate with GP clinics, book appointments, respond to patient inquiries via phone and email, prepare procedure quotes, and perform various administrative tasks as assigned by your team leader. This role ensures every patient has a seamless and positive experience with our practice.
Responsibilities
* Providing exceptional customer service to patients, referring doctors and Sinclair Dermatology specialists.
* Diary management and liaising with patients for several doctors.
* Appointment booking.
* Answering incoming calls and assisting patients and other medical providers with their requests and queries.
* Accurate data entry of patient information.
* Email management.
* Scanning and attaching records to patient files.
* Working closely with our dermatology specialists, fellows, nurses, dermal clinicians and other supporting staff.
* Other administration tasks such as recalls, reporting and monitoring online bookings.
Requirements
* Previous experience in medical administration or general office administration (preferable).
* Exceptional customer service and communication skills, with the ability to interact with patients and staff in a warm and empathetic manner.
* Team player with a positive approach and a genuine desire to help others.
* Excellent organisational and time management skills, with the ability to multitask and prioritise effectively.
* High attention to detail.
* Thrives in a fast‑paced environment and adapts quickly to change.
* Punctual and reliable.
* Proficient in Microsoft Office tools.
Why Join Us
* Be part of a supportive, collaborative team culture that values respect and inclusion.
* Access ongoing opportunities for professional growth and development.
* Play a key role in enhancing customer satisfaction and building long‑term loyalty.
* Employee Assistance Program.
Additional Benefits
* Supportive team environment.
* Immediate start.
* Rewarding industry.
* Staff discounts.
* Conveniently located office within 2 train stations, buses, and trams.
* Employee Assistance Program.
If this role sounds like a great fit for you, we would love to hear from you. Please upload your current CV and a cover letter stating why you are interested in the role. Open to Australian Residents Only. Shortlisted candidates will only be contacted.
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