Customer Service and Sales Specialist
We are seeking a highly skilled Customer Service and Sales Specialist to join our team in Sydney. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a passion for delivering exceptional customer service.
This is a full-time role that requires the ability to multitask, work independently, and as part of a team. You will be responsible for providing outstanding customer service, generating sales leads, and collaborating with the local sales team to convert leads into sales and projects.
Key Responsibilities:
* Welcome and engage every customer, providing the best possible experience and fostering long-term relationships.
* Assist walk-ins and customers with appointments, ensuring their needs are met promptly and efficiently.
* Provide support through various channels, including face-to-face, phone, and email, to help customers understand the benefits of our products.
* Support the sales team by preparing sample shipments, checking stock, and highlighting potential issues.
* Work closely with the City Manager and General Manager to increase traffic within the center and generate leads.
* Register visits and leads in Salesforce.
* Develop and build relationships with key architects and designers in the area.
Requirements:
* Proven success in sales, marketing, and customer service.
* Knowledge of interior design industry and construction market.
* Fundamentals of computing, including Word, Excel, PowerPoint, Outlook, and Internet Explorer.
* Salesforce and CRM or similar experience.
Benefits:
This role offers a competitive salary, opportunities for career growth, and a collaborative work environment.
Why Choose Us:
We value our employees' contributions and offer a supportive and inclusive workplace culture.