Urgently hiring for one of our client in Australia.
Role- Network Support-L1/L2
Location: Melbourne
Work Type: Work from office location
Responsibilities
* Lead NOC verticals and act as a SPOC for all operational and tactical issues
* Ownership of NOC SLA/KPIs and provide direction to enhance the performance.
* Manage onshore and offshore operation in an integrated way to deliver a seamless customer experience.
* Ensure all the functional requirements under NOC are aligned to customer overall business and operational expectations.
* Take partner monthly/quarterly governance sessions and apply key takeaways into day-to-day deliverables.
* Develop individual functional KPIs that are aligned to overall NOC SLAs
* Represent NOC in cross functional meetings and performance improvement plans.
Skillset Requirements
* Ability to manage complex and large NOC operations.
* Excellent People management skill
* Must have good communication skills (written & verbal)
* Customer focused.
* Ability to understand the network operation dynamics and negotiate with customer to implement Changes.
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