Job description:$90,308.00 per annum + superannuationFull Time, Fixed Term (Until 30th June 2026)Geelong based (hybrid working model – 3 days per week in office)About the roleThe Claims and Recovery Support (CaRS) division has been created within WorkSafe to focus on supporting the recovery and return to work of injured workers. CaRS is transforming how we provide support and service to injured workers to improve the outcomes they achieve. As part of this, we are helping shape and execute on key strategic priorities for RTW Victoria through pilots, innovation and key strategic programs of work.The Recovery & Support Officer will adopt a person-centred case management approach to manage a portfolio of injured workers to become independent from the worker’s compensation scheme.The Recovery & Support Officer will take primary responsibility for a portfolio, working collaboratively with others in the division and across WorkSafe to adopt a multi-disciplinary approach, sharing expertise and drawing on the expertise of others.Key accountabilities of this role will include:Manage a portfolio of injured workers adopting a person-centred case management approach to support their transition from active treatment, which is aimed at enhancing social and economic participationDevelop trusted communication with injured workers and their support networks (e.g. family, health providers)Professional and Reflective Practice to support self-care and resilienceIdentify opportunities and goals to support transition to self-managed treatment plans that maximize health and independence.Ensure that active and timely intervention occurs to improve outcomes by continually monitoring and assessing the injured worker’s recovery journeyPlease ensure to review the Position Description via the WorkSafe careers site for additional information on accountabilities for this role.About youYou will have a strong understanding of claims management with a person-centred approach to case management. You will also have a strong ability to work with and contribute to a supportive team whilst being able to work autonomously in delivering outcomes.Your other strengths will include excellent time management skills, the ability to apply critical thinking and the ability to be flexible and respond to different priorities as they arise.In addition, ideally you will be able to demonstrate the following skills:Background in supporting people who have complex needs and demonstrated capacity to improve outcomes for clientsAbility to build rapport and empathy with injured workers and their support networksThe ability to handle challenging situations and to act in a professional and responsive mannerContemporary attitude to case management which includes understanding and knowledge of long term injury and disability and its impact on individualsAbility to understand and communicate medical terminologyMedical, social services or rehabilitation backgroundWorking with UsAt WorkSafe, we aspire for every employee to feel connected, safe and valued in their team, for teams to feel valued in the workplace, and for WorkSafe to be valued in the community.We believe that a diverse workforce is the key to delivering the best outcomes for the Victorian community and strongly encourage applications from all people, including First Nations people and people with disability, diverse cultural and linguistic backgrounds, sexualities and genders.What’s next?Applications close 11:00pm on Friday 13th June 2025. Click the link to apply, and join us in making a difference to Victorian lives.Only applications submitted via our formal application channels (WorkSafe Careers website, SEEK or LinkedIn) will be considered.Preferred candidates will be required to satisfactorily complete a Nationally Coordinated Criminal History Check and/or other checks as required for the position as part of the recruitment process.Eligibility for ongoing employment with WorkSafe Victoria requires Australian or New Zealand citizenship or permanent residency.Due to the volume of applications received, individualised feedback will only be provided to candidates who progress to interview stage.For further enquiries please contact David Heaney via email David_Heaney@worksafe.vic.gov.au
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