With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
As a Cloud Solution Architect Manager in our Mining, Construction and Industrial Industry, you will lead a team of cross functional architects focused on empowering customers to reach their ambitions utilising our Azure platform.
In the Customer Success team, we are looking for people with a passion for delivering customer success. As a Cloud Solution Architect Manager, you will lead a team who enable customers to achieve their outcomes, based on patterns of success, and their investments in Microsoft technology. Leveraging your leading technical team's expertise, you will inspire the team to ensure customers get value from their Microsoft investments.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**:
- You will build and grow teams through talent management, diversity and inclusion, coaching, and career development. Inspire and foster a culture of customer-centricity and consumption, adoption and through collaboration with peers and extended teams and develop a team that incorporates a mix of expertise across key workloads and lead them through changes using the Demonstrated Capability Framework
- You will lead your team to deliver positive Customer Satisfaction, and coach them to become trusted advisors to customers and partners, by leveraging Azure Infrastructure, Data, AI and Apps services to operate AI solutions at scale and enable defined Customer Success Plan outcomes. Coach the team to provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement and AI Innovation.
- As the cloud-consumption leader, owning the business and results you will be the vocal leader and customer champion with both local and corporate leadership to elevate cloud adoption issues and accelerate resolution.
- You will engage with the area's most strategic customers as executive sponsor to accelerate digital and AI transformation and help customers build microservices architectures with scalable databases to capture innovation. Accountability to ensure revenue and business metric are achieved.
- You will lead your team to utilize "Well-Architected" framework, such as high levels of performance, security, scalability, maintainability, and appropriate reusability and reliability with an emphasis on Networking, Zonal/multi-region, and Security and partner with all required Microsoft stakeholders in the subsidiary to land and drive CSA role clarity, account coverage, project assignment and effective cross-team collaboration.
- You will foster a continuous self-learning culture and drive technical intensity, to enable customers to realize desired business outcomes, including innovation. Model impactful community engagement, sharing learnings and best practices, and coach inclusivity.
**Qualifications**:
**Required Qualifications (RQs)**
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
- OR equivalent experience
- 3+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers
**Preferred Qualifications (PQs)**
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 12+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
- OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
- OR equivalent experience
- 6+ years experience working in a customer-facing role (e.g., internal and/or external), Mining, Construction and Industrial in