As our highly valued Branch Manager based in Mount Gravatt your role will lead the performance, growth and day-to-day operations of the branch, You’ll make an impact by: Leading and developing a high-performing branch team focused on exceptional customer outcomes and business growth Creating a strong customer-centric sales culture, identifying opportunities to deepen customer relationships across banking products and services Coaching, mentoring and supporting team members to achieve individual and branch performance targets Managing branch operations across customer service, administration, compliance and people leadership Building local brand presence and community connections to grow awareness and business opportunities Monitoring branch performance, financial objectives and operational metrics to drive sustainable growth Identifying opportunities to improve processes, customer experience and team effectiveness Creating an environment where customers feel supported and team members feel empowered to succeed Do things differently with us This is more than managing a branch. You’ll lead a team that plays an important role in helping customers achieve home ownership and financial confidence. You’ll balance commercial outcomes with genuine customer relationships, creating an environment where people feel welcome, supported and valued. From coaching your team and driving performance, to building community connections and managing operations, you’ll have broad ownership across the branch. You’ll be trusted to lead from the front — setting the tone for service, accountability and team culture while adapting to changing customer and business needs. If you’re a people-focused leader who enjoys building capability, driving results and creating a positive branch environment, you’ll thrive here. To succeed in this role, you will have: Previous leadership experience within banking, financial services or a customer-focused retail environment Strong knowledge across banking products and services Demonstrated experience leading sales and service performance within a team environment The ability to coach, mentor and develop team capability to achieve business outcomes Strong commercial acumen and confidence managing branch performance and operational priorities Well-developed communication and relationship-building skills with both customers and stakeholders Experience identifying business development opportunities and growing local market presence Sound understanding of relevant financial services legislation, compliance and risk obligations Diploma or Certificate IV in Financial Services (or equivalent), or willingness to complete required certifications Why Great Southern Bank? Whatever your role with us, you’ll be part of a force for good. We’re owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you’ll also enjoy a range of fantastic benefits, some examples include: Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching. Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre and the flexibility to work from home two days a week. Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more! Imagine working for a bank that truly helps people. You can. Questions? Please contact our Talent Acquisition team at careers@gsb.com.au At Great Southern Bank, we’re building a workplace where everyone belongs. We value diverse backgrounds, cultures, abilities and experiences - including Aboriginal and Torres Strait Islander peoples, veterans, people with disability, and the LGBTQ community - because it makes us stronger for our people, customers and communities. Through flexible working, collaboration and fair, inclusive decision-making, we empower our people to do their best every day. We move with purpose, are curious about what’s next, remain focused on what matters most, and are always ready to find smarter ways to help our customers and communities thrive. Our people bring energy and initiative to a fast-changing environment, making thoughtful decisions that balance doing good for our customers with driving sustainable success for our business. If you enjoy working in a place where priorities evolve, ideas are valued, and every action contributes to something bigger, you’ll feel right at home here at Great Southern Bank.