We are seeking a highly skilled Customer Support Representative to join our team. This role will involve interacting with existing customers to understand their evolving needs and providing tailored solutions.
Key Responsibilities:
* Responding to inbound calls from members looking to modify their coverage
* Building strong relationships quickly and engaging in in-depth conversations to comprehend customer requirements
* Offering personalized solutions that align with customer specifications
* Working towards individual and team retention targets within a structured environment
Requirements:
* Experience in customer support and similar contact center settings
* Excellent communication skills, being confident, empathetic and solution-focused
* Resilience and positivity, bouncing back from challenging conversations
* Strong self-motivation and ability to stay focused in a structured role
Career Development:
Our company offers e-learning modules, product training, and access to a knowledge base system. The role provides opportunities for clear career progression and potential moves into the Retention team.
Why Work With Us?
Our organization rewards employees, supports development, and prioritizes health, well-being, and futures. We offer a global employee program, subsidized health insurance, and various benefits including extra leave days and volunteer opportunities.