A not-for-profit organization in Caloundra is seeking an experienced Customer Service Team Lead to oversee the National Contact Centre. The ideal candidate will lead a team of Participant Support Officers, ensuring high-quality service across phone, chat, and email channels. This role requires a minimum of 2 years in customer service leadership. The organization offers competitive perks such as not-for-profit salary packaging, monthly RDOs, and ongoing professional development in a supportive culture.
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