Role Overview
Job Description
As a dedicated professional in the pet care industry, you will have the opportunity to join a dynamic team that prides itself on delivering exceptional service and quality care to our customers' pets.
A Day in the Life
* Provide comprehensive grooming services for a variety of breeds, including bathing, drying, nail clipping, brushing, combing, and breed-specific clipping.
* Deliver a positive and memorable experience for all clients and their pets.
* Coordinate the daily operations of the grooming salon, working closely with the store manager to ensure seamless client interactions.
* Manage client bookings and schedules efficiently.
* Assist the shop floor team as needed, providing support to drive sales and customer satisfaction.
* Maintain accurate stock levels and perform inventory management tasks.
* Collaborate with the store manager and team to achieve sales targets and meet member program expectations.
* Proactively contribute to local marketing initiatives and recruitment referral programs.
We are seeking an individual with:
Key Requirements
1. Professional experience in dog grooming, with a strong focus on delivering high-quality services.
2. Qualifications in grooming or a related field, although not essential.
3. Ability to develop and implement robust safety protocols within the salon and store environment.
4. Excellent knowledge of specific breed clips and standards.
5. Physical fitness, as lifting heavy animals may be required.
6. Demonstrated experience in handling and caring for live animals.
7. Commitment to maintaining up-to-date knowledge of breed clips, products, and animal health.
8. Advanced understanding of zoonotic diseases and skin conditions, with the ability to identify and address them effectively.
9. Flexibility to adapt to changing work conditions and priorities.
10. Ability to manage competing demands and prioritize tasks efficiently.
11. Proven track record of achieving and exceeding sales targets.
12. Strong commitment to representing the interests of Petstock in areas related to business, branding, and animal welfare.
13. Excellent interpersonal skills, with the ability to build strong relationships with colleagues and clients.
14. Exceptional verbal and written communication skills.
15. Attention to detail and ability to maintain high standards in all aspects of the role.