Mantra Lorne is located in the coastal town of Lorne, along the Great Ocean Road. Spread across 12 acres of landscaped gardens, the property boasts undeniable beachfront accommodation offering heritage hotel rooms and modern one and two bedroom apartments. The Lardner, on-site restaurant, offers daily breakfast, lunch, and dinner, all crafted from locally sourced ingredients. Additionally, Mantra Lorne proudly houses the largest residential conference venue in regional Victoria, accommodating groups of up to 600 guests for bespoke corporate and private events. There is plenty to do in your down time, from exploring waterfalls, shipwrecks and bushwalking; to having a game of tennis or golf; immersing yourself in art exhibitions and markets; to simply relaxing on the beach enjoying the afternoon sun.
Purpose
As Reservations Manager, your role is pivotal in shaping exceptional guest experiences, from their initial inquiry to their arrival. Think of yourself as the go-to expert for room availability, rates, and the wonderful experiences our hotel offers. With your enthusiastic guidance, you will inspire the Reservations crew to excel in their roles and consistently deliver outstanding customer service.
Primary Responsibilities
- Take the helm and guide the reservations' day-to-day operations with expertise
- Facilitate the on boarding process for new team members, ensuring they are equipped with the necessary skills and knowledge to excel in their roles
- Allocate rooms based on guest preferences, availability and business demands, ensuring a comfortable and enjoyable stay
- Safely and securely handle payment transactions, verifying billing details for accuracy
- Assist in resolving guest complaints or issues related to reservations, billing, or room assignments
Skills and Experience
- Experience as a Reservations or Front Office Team Leader, ready to flex your leadership skills and take the next step in your career
- Masterful in the art of both written and spoken communication
- Knowledge of Sihot PMS is advantageous but not essential
- The knack for juggling multiple tasks, thriving under pressure, and quick thinking to address issues or guest concerns is a must
- Team player with a positive attitude and willingness to go the extra mile
- Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays
Accor Benefits
- ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide
- Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
- Learn Your Way - Support your career development with access to Accor's industry leading training platforms, Accor Academy and Typsy
- Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
- Worldwide Opportunities - We are a world leading hotel operator With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW.