Job Description
We are seeking a customer focused professional to join our workers compensation claims team as a Claims Advisor. The successful candidate will be responsible for managing a portfolio of workers compensation claims, ensuring injured customers are well supported and receive the relevant treatment and rehabilitation.
This is an exciting opportunity to work in a busy and varied role, where you will be required to effectively determine entitlements, gather and analyse medical and rehabilitation data, assess the value of the claim, and consider all options to support a positive claims outcome for key stakeholders.
As a Claims Advisor, your strong communication skills will assist you in providing our key stakeholders with necessary information relating to the workers compensation claims management process.
Some of the key responsibilities of this role include:
* Building strong relationships with all parties involved in the claims including claimants, employers, brokers and treatment providers.
* Proactively managing claims using best practice strategic claims management.
* Obtaining and reviewing medical, financial and rehabilitation reports to assist in the accurate assessment of individual claims.
* Managing workflow to ensure that all activities are completed within applicable legislative and regulatory timeframes.
* Managing and collaborating with external stakeholders, including communication with claimants, employers, brokers and medical specialists, by phone, correspondence and/or attending conferences and/or hearings.
Required Skills and Qualifications
To be successful in this role, you will need to have:
* Demonstrated ability to engage, collaborate and work well with a wider team to deliver exceptional customer outcomes and build a strong team culture.
* Demonstrated business acumen including the ability to understand data, identify area of opportunity and deliver to business targets.
* Solid stakeholder management experience to manage expectations and balance the needs of multiple parties.
* Highly regarded but not essential: Certificate IV in Personal Injury Management or Diploma in Personal Injury Management or Degree in Business, Law, Commerce, Allied Health or related field.
Benefits
We offer a range of benefits to support your career and wellbeing, including:
* Employee discounts and rewards - exclusive offers on major retailers.
* Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
* Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
* Wellness - We offer a wide range of initiatives to promote our employees' health and financial wellbeing.
Why Work with Us
We believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.