Full-time, permanent role with flexible work options and career progression.About Our ClientOur client is a well-established and dynamic company with a strong presence in the Australian market.
Known for their commitment to innovation and customer service, they provide IT solutions and support a diverse range of industries.
With a collaborative culture and a focus on professional development, they offer a stable and rewarding environment for IT professionals to thrive.Job Description Provide first-level technical support to end-users via phone, email, and remote tools Diagnose and resolve hardware, software, and network issues Escalate complex issues to Level 2/3 support when necessary Document and track support requests using ticketing system Assist with on-boarding and off-boarding of users Assist with IT asset management and inventory control Maintain documentation and knowledge base articles The Successful Applicant Previous experience in a similar Level 1 IT support or service desk role Experience in implementing and supporting Microsoft Windows Server, Azure/AWS, Office 365 and Active Directory Strong communication skills, both verbal and written Client-focused, quality-focused and process-orientated Proactive attitude and willingness to learn What's on Offer Opportunity to start advance your career in IT with a supportive and experienced team On-the-job training and professional development opportunities Hybrid work model offering flexibility Company events, a positive and inclusive workplace culture