The Team:
The State Communications Centre (ComCen) is where the delivery of Ambulance care begins, for our patients and is based in Hobart. The Centre provides telephone triage, clinical advice and dispatches ambulance resources in the most effective and efficient manner.
The Role:
The Communications Team Leader:
The team leader is a frontline supervisor for the Call takers in ComCen. Triple Zero call demand is continuing to grow with an average of 200 calls per day recorded in 2019 to an average of over 300 calls per day in 2025. A Team Leader for the call takers will provide support, improve morale, improve performance, and therefore result in better patient outcomes for our community
* Is a key position within the State Communications Centre, providing supervision and direction to the Call Taker and Dispatch teams, and ensuring service provision complies with national standards and operational policies.
* Has a pivotal role in ensuring Ambulance Tasmania (AT) meets its mandatory performance standards and targets.
* Provides front-line team leadership necessary for the attainment of the State Communications Centre operational goals.
You will need to:
* Organise and support the activities of the Call Taker and Dispatch teams particularly by ensuring efficient and effective operation and compliance with all relevant safety and quality systems and standards.
* Undertake call taking and dispatch duties as required by the needs in the State Communications Centre, including dispatch of and administrative procedures related to aeromedical retrievals.
* Liaise with dispatchers and maintain an awareness of AT statewide resources to ensure that resources are dispatched efficiently and effectively, liaise with the Duty Manager - Communications and ensure they are informed of any issues that may affect the delivery of service.
Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.
Details of appointment:
Permanent full time, shift worker (fully rotational) position, working 76 hours per fortnight, commencing as soon as possible.
*notwithstanding hours to be negotiated with the successful applicant.
Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.
Salary: $115,279 to $116,416 per annum. Our Employer 12% superannuation contribution is on top of this amount.
* Salary range is in accordance with Ambulance Tasmania Agreement 2022
Salary Packaging:
You’ll have access to salary package a range of benefits including living expenses up to $9,010 + $2,650 in meal entertainment each FBT year + other benefits if eligible.
Allowances:
In addition, the following allowances calculated on the salaried incremental point may be available:
* Professional Development Allowance of up to $1000 per annum
Benefits available to eligible candidates:
* A range of leave entitlements, including study leave and Professional Development Support.
* Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $13.95 per week per person, or $25.95 for a family.
More information about our Employee Benefits can be found here
Eligibility:
Successful applicants will be required to meet the essential criteria.
* Holds Certificate 4 in Ambulance Communications or other qualification as approved by the Service
*Registration/licences that are essential requirements of this role must remain current and valid at all times whilst employed in this role and the status of these may be checked at any time during employment. It is the employee’s responsibility to ensure that registration/licences remain current and to advise the Employer if their circumstances change. This includes notifying the Employer if a registration/licence is revoked, cancelled or has its conditions altered.
Applicants should note the following criteria are desirable:
* Accreditation in and experience with AMPDS
* Qualifications in Leadership or equivalent
Note: - Please refer to the Application Guide for more information of pre-employment check.
Position Features:
Ambulance Tasmania is committed to providing a positive workplace culture.
Download the Statement of Duties and any Associated Documents
We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance.
Statement of Duties:
Application Guide:
How to apply:
Apply Online. Please click the "Apply" button on this screen to ensure that important questions about you are answered.
You will be prompted to complete a 1-2 page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties. A separate statement addressing the selection criteria in the Statement of Duties is not required.
*Applications from Recruitment agencies will not be accepted for this role
For more information:
Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy.
Name: Jacqui Kelsey
Position: A/Director Communication Centre
Phone number: 0400 223 850
Email address: jacqui.kelsey@ambulance.tas.gov.au
What it is like working at the Department of Health?
Compassion, Accountability, Respect, Excellent are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania!
Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.