Sales Relationship Manager
At memobottle, we're on a mission to reshape the way the world interacts with reusable products. With our products now stocked in 1,500+ retail stores across 100+ countries, we're looking for an experienced Sales Relationship Manager to strengthen global partnerships and drive performance.
This key role directly impacts our growth and brand presence worldwide. You'll be the bridge between us and our network of distributors and sales agents, ensuring they have the tools, insights, and support needed to succeed.
The role is built around three main areas: Relationship Management, Communication & Feedback Loop, and Performance & Process Optimization.
Relationship Management
* Maintain regular check-ins and performance reviews with distributors and sales agents.
* Enthusiastically build relationships via onboarding, ensuring they are long-lasting and genuine.
* Address challenges or roadblocks, ensuring strong and productive partnerships.
* Exhibit and attend trade shows across the globe.
Communication & Feedback Loop
* Work with our teams to ensure distributors and agents receive key updates, assets, and talking points.
* Collect feedback from partners and relay insights internally to refine strategies and processes.
Performance & Process Optimization
* Monitor and analyze sales performance metrics, providing insights and reports to the internal team.
* Work with partners to set and achieve sales targets.
* Improve onboarding and sell-through rates of new and existing retail stores.
* Implement CRM automations and streamline communication between partners and us.
Best Practice Sharing
* Identify and share successful sales strategies and insights between partners to drive global success.
* Ensure that every distributor and agent is equipped with the best tools and knowledge to maximize sales performance.
Who Are You?
* You love building relationships. You're an excellent communicator who can navigate challenges with ease.
* You have experience in B2B sales, wholesale account management, or distributor relationships.
* You have a strategic mindset, always looking for ways to improve processes and outcomes.
* You're highly organized and able to manage multiple international partners across different time zones.
* You understand reporting and how to read sales data.
* You're tech-savvy and comfortable using CRM tools, sales dashboards, and content management systems.
* You're excited to work with a fast-growing brand that blends sustainability, innovation, and design.
You Will Require:
* Prior experience working in a sales or account management role.
* Experience with HubSpot (or similar CRM platforms) is essential.
* Confidence (but not arrogance).
* Experience in order processing and management.
* Proficiency in Microsoft Office Suite, Google Docs, and Adobe Acrobat.
* A big-picture and creative mindset with a solutions-based approach to sales and relationships.
* A willingness for domestic and international travel to manage and run trade shows.
* Able to work from our office in Richmond with the team, while also having the flexibility to work from home.
Why Work For Us?
We aim to inspire a more reusable society through convenient, practical, and beautiful products; use business as a force for good; and make the world a better place. We create products that improve everyday lives, focus on culture and relationships to ensure we are the best versions of ourselves, and donate to effective social and environmental charities. We strive to be better – as a business, for ourselves, and for the world that we live in.
Key Qualifications
* Bachelor's degree in Business Administration, Marketing, or related field.
* 5+ years of experience in sales or account management.