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Customer support advocate

Ballina
beBeePartner
Customer Support
Posted: 14 December
Offer description

Be a key player who empowers teams and keeps services running smoothly.


About the Role:



* Provide support to local services, coordinators, leaders, and management with various processes and activities.



On a day-to-day basis, you will:



* Assist managers, team leaders, coordinators, and local teams in responding to customer enquiries and filling Northcott vacancies.

* Develop new customer service agreements and budgets for all Northcott services, as required by their role.

* Support customers through the Supported Independent Living (SIL) Transition pathway and participate in Transition meetings and planning.

* Provide assistance with customer reviews and the development of renewed and amended agreements.

* Communicate effectively and build strong relationships with diverse stakeholders.




Why is this role a good fit?


This role is ideal for someone who values flexibility, autonomy, and making a meaningful impact on people's lives. As a key player, you will have the opportunity to work closely with various teams, develop your skills, and contribute to the success of our organization.



What benefits can you expect?


We offer a range of benefits that cater to your well-being, financial security, and personal growth, including:



* Flexible work arrangements to suit your needs.

* A supportive and inclusive work environment that values diversity and inclusion.

* Ongoing training and development opportunities to help you grow professionally and personally.

* Access to exclusive discounts and benefits, including health insurance, gym memberships, and more.



Join us in creating a better future for individuals and communities, and discover the rewards of working with a dedicated and passionate team.



How to apply:


Please submit your updated resume and cover letter, highlighting your relevant skills and experience. We look forward to hearing from you!

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Send an application
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