Lead Daily Operations. Support a High-Performing Team. Deliver Exceptional Service.
We’re looking for a hands‑on, customer‑focused Branch Manager to oversee the preparation, delivery, and collection of our vehicle fleet. You’ll lead a local team, ensure operational excellence, and play a key role in delivering exceptional service to our clients and referral partners.
About Compass
Since 2001, Compass has been the market leader in accident replacement vehicles. Our mission is simple: Reduce the Inconvenience for customers, clients, and each other. We achieve this through genuine care, teamwork, and a commitment to doing things better.
We live our values every day:
* Care & Passion – to deliver outstanding service the way we’d want to be treated
* Courage – to be empowered and make informed decisions
* Can Do – a proactive mindset focused on solving problems and improving
* Trust – to be counted on to do the right thing in all relationships
What You’ll Be Doing
You’ll manage branch operations, lead your team, and oversee day‑to‑day vehicle logistics and customer delivery, including:
* Coordinating the preparation, delivery, return, and maintenance of Compass vehicles
* Managing daily workflows and supporting your team’s performance
* Providing hands‑on support to ensure vehicles are cleaned and ready for delivery
* Leading by example in customer service and issue resolution
* Completing branch reports and documentation accurately and on time
* Conducting vehicle inspections and ensuring all vehicles meet Compass standards
* Collaborating with the Senior Branch Manager to identify opportunities for improvement
* Ensuring safety, compliance, and cleanliness across the branch
What You’ll Bring
* 2+ years in a face‑to‑face customer service role
* Previous experience managing or leading a small team (preferred)
* Strong communication, logistics, and problem‑solving skills
* High level of computer literacy and confidence using multiple systems
* Strong administration and time management ability
* Experience in the rental, fleet, or vehicle industry (advantageous)
* Understanding of logistics in the motor trade, smash repair, or dealerships (ideal but not essential)
Why Join Compass
* Competitive Salary Package commensurate with your experience
* Career development – many of our team members have progressed into senior roles across the business
* 12 weeks paid parental leave
* Access to the Employee Assistance Program (EAP) – confidential support when you need it
* Make a Difference Leave – one paid day per year to support a community cause
* Learning and development days to support your growth
* Team‑building events and activities to strengthen connection and culture
* Exclusive discounts and offers through our business and HR partners
Ready to Apply?
Click Quick Apply and upload:
* Your resume
* A brief cover letter telling us why this role suits you
We value diversity and encourage applications from people of all backgrounds.
Your application will include the following questions:
* Do you have a valid unrestricted Australian driver’s license?
* Have you worked in automotive, logistics, or branch‑based operations?
* Which best describes your working rights in Australia?
* What is your expected base salary?
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