Lead a Team to Deliver Exceptional Customer Experience
We are seeking an experienced retail leader to lead a team of passionate individuals in delivering an exceptional customer experience at our iconic store in Melbourne. The ideal candidate will have a focus on creativity, craft and connection.
The successful candidate will be responsible for driving commercial performance, maintaining high visual and service standards, and cultivating a vibrant team culture.
Main Responsibilities:
* Customer Experience: Provide a warm, immersive and memorable experience to every customer.
* Visual & Product Excellence: Ensure the impeccable presentation of products.
* Leadership & Culture: Recruit, train and develop a passionate team aligned with our values.
* Performance & Productivity: Drive store performance, manage labour and stock effectively, and deliver on sales targets.
Benefits:
* A unique opportunity to lead a boutique in one of Australia's most loved chocolate brands.
* Comprehensive training and development opportunities.
* Discounts on handcrafted chocolates.
* A fun and inclusive workplace where every individual matters.