We are seeking a hands-on Branch Supervisor to lead and manage all branch operations while delivering exceptional service to B2B clients in the hospitality and catering (non-food) industry. You will drive operational efficiency, profitability, and a positive workplace culture across the branch.
Key Responsibilities:
People Management
Lead and develop cross-functional teams, including recruitment, onboarding, training, and performance management.
Foster a high-performance, customer-focused culture aligned with company values.
Ensure compliance with company policies, Code of Conduct, and workplace health & safety.
Warehouse & Supply Chain
Oversee warehouse operations, stock control, order fulfillment, and inventory accuracy.
Ensure effective coordination with sales operations to meet customer delivery expectations.
Maintain safety compliance through audits and toolbox talks.
Hospitality Store Operations
Manage daily store operations, including customer service, merchandising, stock, cash handling, and expenses.
Monitor performance and implement initiatives to improve sales and customer experience.
Ensure compliance with health & safety regulations and company procedures.
Collaborate with the Regional Sales Manager to achieve sales and GP targets.
Strong communication and interpersonal skills with the ability to lead and motivate a team.
Proven experience supervising Customer Service, Warehousing, Inventory, Logistics, and Retail operations with a large number of SKUs.
Positive, proactive, 'can-do' attitude with a strong work ethic and self-motivation.
Extensive knowledge and experience in WHS for warehouse, office, and hospitality store environments.
Ability to deliver WHS inductions and training, including manual handling and emergency procedures.
Proficient in Outlook, Excel, and ERP warehouse systems.
Current Forklift License; HR Forklift experience is highly desirable.
Resilient and able to work effectively under pressure.
Benefits to working for Reward Hospitality include:
A friendly team environment.
Good Work/Life Balance.
Employee Benefits.
About Reward Hospitality
Reward Hospitality is ANZ's largest distributor of non-food consumables to a range of industries such as hospitality, catering, health & aged care and education. We supply a wide range of products including tabletop, commercial catering equipment, janitorial and washroom supplies, disposables and packaging solutions from around the globe. With 26 sites across ANZ, Reward Hospitality offers the full solution to its customers with an unmatched national presence.
Reward Hospitality is proudly owned by the E.C.F Group – the European leader in hospitality, catering and general food service supply with key markets in Europe, the Middle East and North Africa. Paired with market leaders in Europe, Reward offers customers access to products and trends from around the globe.
Why work for Reward Hospitality?
We are a forward thinking established business with strong values and we believe our staff are key to our success. We are passionate about providing a productive and safe environment with good facilities. We value the personal development of all staff, and there are many opportunities for you to grow within our business.
If you are interested, we'd love to hear from you
Join us and help lead our team to continued success.
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