We are seeking an IT Support Specialist to join our team in Perth.
The Opportunity
This exciting opportunity will involve working with stakeholders and contributing to our function. As an IT Support Specialist, you will deliver second-level support for computer systems, operating systems, applications and mobile services. You will manage ICT incidents and service requests, ensure efficient installation and configuration of hardware and software, and collaborate with the ICT team locally and globally to provide superior support to our end-users.
The Project
The Alkimos SeaWater Alliance project delivers WA's next major water source - a new seawater desalination plant at Alkimos. At completion, the plant will supply up to 50 billion litres of clean drinking water to millions of Western Australians each year. The project includes the design, construction, operation and maintenance of the plant with production planned for 2028. Works include marine works and tunnels, seawater intake system, a seawater reverse osmosis desalination plant, groundwater system, drinking water storage and pump system, supported by civil, electrical and bulk earthworks.
Key Responsibilities
* Incident Management: Provide second-level support by logging and handling ICT incidents and service requests using the ITSM tool ServiceNow.
* Hardware & Software Support: Install and configure computer hardware, software (especially Microsoft products) and peripheral devices.
* Ticket Management: Monitor your ticket queue (requests and incidents), reprioritizing your workload to ensure resolution within defined SLAs.
* Documentation: Provide clear and concise notes within ServiceNow for each ticket and update or develop Knowledge Base articles as needed.
Required Skills And Competencies
* Proven experience in a Level 2 role within a large matrix organization.
* Mobile Device Support: Proficiency in supporting mobile devices (iOS and Android) and Office 365 PC programs.
* PC Hardware Knowledge: Expertise in PC hardware configuration, including maintenance of printers and scanners.
* Communication: Excellent communication skills to effectively interact with stakeholders and provide clear support.