John & James Cleaning Services seek a Customer Service Manager whole will primarily involve in communicating with all clients. A Customer Service Manager job description will describe the representative as acting on behalf of the company, so it is paramount that they know and understand the company values and always act in a professional manner, using language that aligns with that of the company. Customer Service Manager duties and responsibilities of the job The Customer Service Manager is responsible for providing a productive and motivating working environment, and addressing any issues/disputes from customers or clients. A Customer Service Manager job description generally includes:
- Developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
- Ensuring operational efficiency within the business
- Providing direction and feedback to team members and assisting with recruitment
- Managing, motivating and developing staff providing customer services
- planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
- Liaising with other organisational units, Stakeholders and customers to identify and respond to customer expectations
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**Job Types**: Full-time, Permanent
**Salary**: $65,000.00 - $80,000.00 per year
Schedule:
- Monday to Friday
Work Location: In person