OverviewBe among the first 25 applicants.
Join us at a defining moment in our journey.
With the merger of MyState Bank and Auswide Bank, we're combining over 120 years of experience and expanding our presence across Australia's East Coast.This is your chance to step into a role where your expertise in communications and digital strategy can directly shape the way customers experience banking with us.About The RoleAs Customer Communications Manager, you'll be at the centre of MyState Bank's communications strategy, championing transformation to digital-first, omni-channel communications that are explicit, consistent, compliant, and customer-focused.This Is a Rare Opportunity ToInfluence the customer experience across every touchpoint, from onboarding to crisis communicationsModernise workflows, templates, and governanceChampion plain language and deliver content that builds trust and strengthens brand voiceYou'll collaborate with Marketing, Product, Technology, Operations and Data teams to deliver impactful, human messaging that supports our customers and elevates our brand.ResponsibilitiesChampion digital-first communications, reducing reliance on print and driving digital adoptionDevelop and deliver communications strategies for product launches, service changes, regulatory updatesManage and execute customer-facing communications for critical service moments, including outages, onboarding, and change initiative projectsBuild and maintain governance frameworks, templates, workflows, and content style guides for consistency and complianceCraft UX copy for digital experiences, website updates, and lifecycle journeysPartner with vendors, project teams, and stakeholders to deliver seamless communicationsTranslate complex content into clear, accessible messaging that meets regulatory and brand standardsWhat You'll BringA degree in Communications, PR, Marketing, or related discipline5+ years' experience in communications or content, ideally within financial servicesProven ability to develop and deliver communication strategies that drive engagementExpertise in writing, editing content across a range of channels and formatsExperience leading or contributing to the digital transformation of customer communicationsStrong stakeholder engagement and project management skillsYou'll Thrive Here If YouHave a passion for simplifying experiencesLove working cross-functionally to solve problems and deliver resultsEmbrace change and see transformation as opportunityAre detail-driven, curious, and obsessed with customer needsThis Is a Unique Opportunity To Join a Growing, Customer-first Bank And Shape The Way Customers Experience Our Brand.
We OfferA role where your impact is visible and valuedA supportive culture that encourages innovation and creativityThe chance to lead meaningful change as we build a future-focused organisationApplications close Sunday 12 October 2025.If you're ready to elevate customer communications and champion digital transformation, apply now to join a bank where your contribution matters.Employment with MyState is subject to background checks including Bankruptcy, Police, and Credit checks to verify your suitability to work in the finance sector.
We are an equal opportunity employer, committed to creating an inclusive work environment where everyone is valued.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionMarketing and SalesIndustriesBankingReferrals increase your chances of interviewing at MyState Bank by 2xSign in to set job alerts for "Customer Communications Manager" roles.Brisbane, Queensland, Australia1 week agoDutton Park, Queensland, Australia2 weeks agoWe're unlocking community knowledge in a new way.
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📌 Customer Communications Manager
🏢 Mystate Bank
📍 Brisbane