About the Role
As a Banking Consultant, you will deliver exceptional customer service and support customers with their banking needs. You will provide timely and accurate information on banking enquiries, account openings and processes via telephone and/or online channels.
Your Key Responsibilities
* Deliver customer obsessed service that drives customer satisfaction and first call resolution.
* Provide timely and accurate information on banking enquiries, account openings and processes.
* Demonstrate the ability to listen, build trust and ask the right questions to exceed customers' expectations and improve customer outcomes.
What We Are Looking For
To grow and be successful in this role, you will ideally bring:
* Experience in delivering high quality customer experience.
* Demonstrated ability to use customer and commercial acumen to enhance overall performance across people, customer, and risk measures.
* Effective interpersonal and communication skills (written& verbal).
Benefits of Working With Us
We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. Being part of our team opens a world of exceptional growth opportunities.
Why Join Our Team?
We are committed to creating a workplace where people from all backgrounds, identities and beliefs can thrive in an environment of inclusivity and mutual respect. We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself.