The RoleWe’re looking for a warm, organised, and forward-thinking Administration Services Manager to lead our guest services team and help shape the heart of the Cupitt’s experience. This is a key leadership role in our fast-paced wine, tourism, and hospitality business — ideal for someone who thrives on delivering joyful guest experiences and finding better ways to do things every day.What you'll be doingOverseeing front desk operations and all admin touchpointsSupporting guests with warmth, professionalism, and attention to detailLeading and developing a small, passionate customer service teamCollaborating with all departments to keep the business running smoothlyContributing to strategic goals, identifying areas for improvement, and rolling up your sleeves to make them happenManaging our booking systems with confidence and continuously refining processes to improve the guest experience and team efficiencyYou're a great fit if you:Love wine, hospitality, and making people feel genuinely welcomeHave a natural gift for organisation and administrative systemsCommunicate clearly, calmly, and with genuine warmthHave experience managing or mentoring a team and are excited about helping others growStay calm under pressure and see challenges as a chance to improveAre tech-savvy and enjoy using digital tools to streamline operationsHave a mindset of “how can this be even better?” and enjoy turning small wins into big resultsWhy Cupitt’s?This isn’t just a job — it’s a chance to be part of a close-knit family business where your ideas are valued, your professional growth is supported, and your daily work helps create unforgettable experiences for our guests.
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