Drive operations at scale as an AWS Cloud Managed Services Technical Lead with a leading organisation. This role involves monitoring, incident management, backup/recovery, patching, and performance optimisation.
Key Responsibilities
* Lead the AWS managed services team to achieve exceptional service delivery.
* Mentor and grow the CMS team in a large enterprise environment by fostering a culture of excellence.
* Act as the escalation point for customers on AWS operations and managed services.
* Partner with customers to understand their business needs and ensure AWS environments align with best practices and compliance requirements.
* Provide regular reporting, cost insights, and service reviews to customers and stakeholders to drive informed decision making.