DAWN Services is seeking a practical and people-focused person to join their team as a Human Resource & Administration Coordinator based in Townsville, Queensland. You will be a point of contact, partnering with co-leaders, supporting employees, and delivering practical HR advice with confidence, professionalism and care.
This is a great opportunity for someone looking to build their generalist HR experience in a fast-paced, people-first environment, who enjoys autonomy, takes ownership of their portfolio, and thrives in a role where they can figure things out and make things happen.
You will provide hands-on, day-to-day HR support and play a key role in setting up smooth, simple and consistent HR processes.
What you'll be doing
* Coordinate recruitment processes end-to-end: job briefs, advertising, interviewing support, feedback, offers, and documentation
* Drive the onboarding process including welcome sessions, inductions, system access, and first-week check-ins
* Assist with offboarding, letters, exit interviews, and system updates
* Provide HR advice across awards, contracts, policies, and procedures, including supporting employee relations matters such as performance management, conduct issues, grievances, incident management, and disciplinary processes
* Provide supervision, general HR support and guidance to employees
* Support WHS processes, compliance requirements, and employee records.
* Administer employee training and development programs
* Maintain confidentiality and adhere to all relevant HR and legal compliance requirements
* Assist with people projects, policy updates, culture initiatives, and business-wide communication
* Maintain HR documents, forms, and trackers, and support continuous improvement across the portfolio
* Manage day to day office administration and ensure a safe, well‑run office environment
* Coordinate team activities, events, and company celebrations
* Fleet management
* Property care & inventory support
What we're looking for
* Relevant tertiary qualification or comparable experience
* 3+ years strong experience supporting HR coordination and office administration
* Solid organisational skills with the ability to multitask and solve problems proactively
* Solid understanding of HR processes, legislation, and award interpretation
* Compliance mindset, detail-focused, and understands the importance of data accuracy and documentation quality
* Experience building and maintaining relationships with effective verbal and interpersonal communication skills
* Strong written communication skills (SOPs, templates, process guides)
* High level of confidentiality and professionalism
* A team player who thrives in a supportive, fun, and fast-paced environment with a positive can-do attitude
* Highly organised, proactive, and comfortable working in a dynamic environment
* Proficiency in using Microsoft Office Suite, client management systems and other relevant software
* Ability to meet probity requirements including NDIS Worker Screening Check
* Must have unrestricted work rights in Australia
What we offer
At DAWN Services, we are committed to supporting our employees and creating an inclusive, rewarding workplace. Some of the benefits you can expect include:
* Competitive salary, commensurate to experience
* Ongoing training and professional development opportunities
* Flexible work arrangements to support work-life balance
* Employee wellbeing initiatives and access to our Employee Assistance Program
* Opportunity to make a meaningful difference in the lives of our valued employees
About us
DAWN Services is a leading provider of aged and disability support services in North Queensland. Our mission is to empower individuals to live with dignity, independence, and a sense of community. With a strong focus on person-centred care, we strive to deliver high-quality, innovative, and tailored support services that enable our clients to thrive and we recognise that we cannot accomplish this without the support of our workforce!
If you're passionate about making a positive impact in the lives of others, we encourage you to apply now for this exciting opportunity.