ServiceNow Customer and Industry Workflows Specialist Solution Consultant
We're seeking a skilled professional to join our team in Australia. This role involves driving customer success by delivering innovative solutions to complex business challenges, working closely with clients to understand their needs, recommend solutions, and ensure satisfaction.
* This position requires conducting discovery workshops with telecommunications providers, MVNOs, and converged service operators across Australia and New Zealand to understand industry-specific needs and recommend suitable ServiceNow solutions.
* The successful candidate will deliver product demonstrations showcasing how ServiceNow's Customer & Industry Workflows accelerate telco transformation.
* Building trusted relationships with ANZ telco customers and ecosystem partners is key to fostering collaboration and account growth.
* This role also involves guiding strategic initiatives like customer journey mapping, zero-touch service operations, and AI-driven experience improvements, aligning with measurable business outcomes.
Responsibilities:
1. Develop and implement effective solutions to meet the needs of telco clients.
2. Provide expert advice on ServiceNow's Customer & Industry Workflows.
3. Broaden knowledge of the telecommunications industry, including OSS/BSS systems and customer experience challenges.
Requirements:
* 7+ years of experience in pre-sales solution consulting, supporting Tier-1 or Tier-2 telco accounts.
* Proficiency with the ServiceNow platform, especially Customer & Industry Workflows, and understanding of the TSM data model.
* Strong technical skills in cloud solutions and integrations with platforms like Amdocs, Netcracker, Ericsson, or CSG.
* Excellent communication skills, capable of engaging stakeholders from operational staff to C-suite.
* Territory management skills, including pipeline development and relationship management across Australia and New Zealand.
About Us:
We support flexible work arrangements and are committed to diversity and inclusion. For more information, please contact us.