Job Title:
Senior Operations Manager - Field Services
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Job Description:
The ideal candidate will possess strong leadership skills and experience in managing field service operations. They should be able to lead a team of coordinators, prioritize tasks, and ensure timely delivery of customer orders with top-tier quality.
They must have excellent organizational skills, be able to monitor performance, and provide guidance and training to support professional growth.
A successful candidate will also be responsible for collaborating with sales support and operational resources to identify and capitalize on business opportunities, contributing to sales growth.
* Lead, manage, and develop the operations team to ensure optimal performance of customer installations and customer satisfaction.
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Required Skills and Qualifications:
To be successful in this role, we expect you to have:
* Strong customer focus coupled with strong leadership skills, team & people management skills.
* Multiple years of experience in lifecycle services in leadership role and excellent understanding of FS processes and ways of working for FS Operations.
* Understanding of local requirements both from legal and business perspective.
* Strong understanding of financials of the Wärtsilä Field Services business.
* Technical education or equivalent qualifications as a combination of education and experience.
* Excellent organizational skills and customer empathy.
* Demonstrable team working skills and the ability to adjust and re-plan in dynamic situations.
* Excellent communication skills and well-developed cultural awareness and sensitivity.
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Benefits:
As an ideal candidate, we expect you to have:
* High integrity, listen with good intention, appreciate feedback and support people to grow.
* Strong emphasis on quality and safety.
* Customer-focused.
* Understand the value of collaboration and benefits it brings.
* Passionate about people.
* Excellent verbal and written communication skills.
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Travel Requirements:
This position requires a travel commitment of over 10%, covering both domestic and international destinations, including onshore and offshore locations.