Automic Group combines modern purpose-built technology with a dynamic and experienced team to tailor solutions for companies and funds to understand, engage, and manage their investors. We provide a cloud-native single registry, employee share plan and board management platform, along with professional services including company secretarial, ESG, accounting and finance, and investor and media relations.
Today, over 1,400 ASX-listed and unlisted clients trust Automic’s 250 employees to manage their registry, investor, and board requirements. Automic is ranked number one on the ASX by the number of companies serviced, with 750 listed clients. In the past two financial years, Automic has secured 50% of IPOs and 70% of listed companies switching registries.
Our culture is entrepreneurial, composed of people who thrive where ideas, actions, and initiative are encouraged. Our core values—Customer Success, Ambition, Equality, and Team—are central to our identity and operations.
The Role
As a valued member of our Fund Registry team, the Customer Success Associate plays a crucial role in providing outstanding support to our Customer Success Managers. Your main objective is to deliver a holistic service solution to our clients, ensuring exceptional service consistently. Additionally, you will contribute to business development, client transitions, and collaborate with other teams to achieve service excellence. Staying current with industry advancements and expanding your expertise are essential.
This position offers direct insight into customer success management, corporate activity, and overall business performance. It positions you as a key contributor to our growth and provides meaningful career development opportunities.
Responsibilities
1. Support Customer Success Managers in daily customer success tasks
2. Manage inbound and outbound client communications
3. Verify and assist with client correspondence and instructions
4. Handle client enquiries via email and phone
5. Process shareholder forms, communications, and investor elections
6. Assist with client reporting and audit documentation
7. Provide administrative support within the broader Registry team
8. Maintain a professional image for the business
Demonstrated Capabilities
1. Tertiary qualification or equivalent experience
2. Exceptional presentation and written communication skills
3. Ability to work independently
4. Strong focus on customer success
5. Excellent relationship management skills
6. Proficiency in Microsoft Office, especially Excel
7. Highly organized and collaborative
8. Positive attitude and team-oriented approach
Additional Benefits
* Employee recognition and rewards initiatives
* Comprehensive training and ongoing development
* Career advancement opportunities
* Employee benefits including discounts on retail, bills, wellbeing, and entertainment
Diversity and Inclusion
We value diversity, inclusion, and a sense of belonging. We encourage applications from all backgrounds and are committed to providing a supportive environment. Please specify your pronouns and any workplace adjustments needed during the application process.
Acknowledgement of Land
In reconciliation spirit, Automic Group acknowledges the Traditional Custodians of country across Australia and pays respect to Elders past and present, extending this respect to all Aboriginal and Torres Strait Islander peoples.
Only applicants with Australian work rights will be considered. Preferred candidates will undergo pre-employment screening, including a National Police Check and ID verification.
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