Freight Forwarding Expert
This role offers a stable and long-term career opportunity with a salary package up to $80,000 - $95,000 + Super.
Your new company is at the forefront of logistics in Australia and New Zealand, raising the bar for service on a global scale. They foster a culture built on collaboration, forward thinking, and growth.
Their expertise spans import, export, and full-service logistics solutions tailored to both regions.
You will manage national import airfreight solutions as an Import Airfreight Specialist. This Brisbane-based role is perfect for someone with airfreight experience who is ready to take ownership of results and succeed in a fast-paced environment.
* Managing national air import operations, delivering seamless, end-to-end solutions for key customers.
* Executing on daily operational deliverables, including coordination with strategic partners, liaising with our internal customs department, arranging and tracking cartage, and completing job billing.
* Serving as a primary contact with customers, carriers, service providers, and overseas partners.
* Ensuring exceptional customer satisfaction through proactive communication, rapid problem-solving, and consistent follow-up.
* Ensuring full compliance with international trade regulations and domestic regulatory requirements.
* Proactively resolving shipment issues, escalating when necessary to maintain on-time performance.
* Building and maintaining strong, professional relationships with customers and suppliers.
* Contributing to continuous improvement initiatives to enhance service quality and operational efficiency.
To succeed in this role, you will need:
* Minimum 3 years' experience in international freight forwarding, with a proven track record in airfreight operations.
* Demonstrated ability to work effectively in a fast-paced, deadline-driven environment.
* Import Airfreight Specialist experience.
* Great communication skills.
* Strong problem-solving skills and attention to detail.
* Proven organisational skills and ability to manage multiple priorities.
* Experience with CargoWise (CW1) is an advantage.
* A proactive, 'can-do' attitude with a drive to deliver results and grow within the role.