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Customer support representative

Canberra
Hitachi Construction Machinery Australia
Customer Support
Posted: 12 May
Offer description

Location: Canberra/Australian Capital Territory
Key Dot Points

Permanent Full-time Opportunity with OEM training
Fully Maintained Company Vehicle
Paid Parental Leave | Mobile Phone + Laptop
Hitachi Benefits
Competitive salary + commission structure + super
Supplied: Company laptop + work mobile + full PPE / corporate uniform
Health: Discounted Medibank health insurance policy
Wellness program: access to Employee Assistance Program
Stability: Permanent Full Time Position in a leading OEM with long term job security
Employee Benefits: Exclusive staff discounts on a range of goods and services through the Orange Benefits program
Training and Development: Continuous training and upskilling with real career development opportunities
Company culture: Supportive management who value your input in finding new and improved ways to achieve success

The Opportunity
An exciting opportunity has become available for a focused and motivated individual as a Customer Support Representative based in our Canberra Branch. This role involves working with a customer base to improve customer service by providing solutions to challenges, focusing on the ACT, Riverina & Southern NSW region. Travel and overnight stays may be required.
Responsibilities

Manage existing customer network and source new customers to grow the business
Identify opportunities for new business to increase parts & service sales
Promote parts and service solutions to meet sales targets
Build parts & service quotes tailored to customer needs and conduct B2B negotiations
Document all customer interactions in the CRM system
Report activity, prospects, sales opportunities, and competitor activity

Requirements

Strong technical understanding of earthmoving and construction equipment
Proven success in a similar sales role
Self-motivated with ability to develop long-term relationships
Excellent administration, communication, and interpersonal skills
Willingness to travel within the region

About Hitachi
Distributor of Hitachi, Bell, and John Deere products and services for industries such as construction, mining, quarrying, forestry, demolition, and recycling.
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