Business Support Manager – 2IC to Managing DirectorTake the lead and drive impact in a hands-on 2IC role!
Lead operations and projects in a fast-paced, essential service business within a growing Australian company.About AAA AbilityAAA Ability is a proudly Australian-owned and well-established business specialising in the design, manufacturing, and supply of high-quality locksmithing and security solutions.We are an essential service provider, delivering critical support to the government custodial sector, police, customs, border force, and other high-security industries, alongside a broad range of clients across Australia.With a robust reputation for reliability, innovation, and exceptional customer service, we successfully facilitate projects of all sizes—from customised design and manufacture through to installation—across diverse industries.Operating in a fast-paced and reactive environment, we pride ourselves on our ability to respond swiftly and effectively to the unique demands of each project and client.As we continue to grow, we're seeking a capable and highly organised Business Support Manager to act as Second-in-Command (2IC) to our Managing Director — someone ready to take ownership of daily operations, drive operational excellence, and help shape the future direction of our business.The RoleWe're seeking a highly organised and trusted professional to join us as Business Support Manager, acting as the Second-in-Command (2IC) to the Managing Director.This pivotal leadership role involves managing daily operations, supporting executive functions, and influencing the broader strategic direction of the business.
As 2IC, you'll act as an extension of the MD — translating strategy into action, streamlining internal processes, and ensuring the seamless operation of key business functions.Given our role servicing essential and high-security sectors, your ability to operate with trust, reliability, and agility in a reactive environment will be critical.If you thrive in a hands-on, dynamic setting and are looking for a long-term role where you can make a genuine impact — we'd love to hear from you.Core responsibilities required:Oversee and manage daily business operations, providing strong leadership across key cross-functional teams including Locksmiths, Manufacturing, and AdministrationSupport the Managing Director in business planning, KPI tracking, performance reporting, and the execution of both business and project initiativesManage the end-to-end execution of projects of all sizes — from custom design and manufacture through to installation — often juggling multiple projects simultaneouslyLead operations within a fast-paced, reactive environment, delivering essential services to high-security sectors such as custodial, police, customs, and border forceMonitor and identify opportunities for operational improvement, driving efficiency and continuous improvementManage internal communications and oversee processes including HR, compliance, procurement, and project coordination, fostering a positive team cultureLiaise with key suppliers, clients, and internal stakeholders to ensure seamless project delivery and operational alignmentBe the go-to leader for staff on a day-to-day basis, ensuring alignment, engagement, and clear communication across the businessAct as the Managing Director's delegate in meetings and decisions when the MD is off-site or unavailable.About YouYou're a proactive and adaptable professional with the ability to lead in a fast-moving, reactive environment.
You remain calm under pressure, make sound decisions quickly, and are confident juggling a wide range of responsibilities.You bring strong organisational and communication skills, a solutions-focused mindset, and thrive in a hands-on leadership role.
Your ability to support senior leadership while managing competing priorities makes you an invaluable asset to any high-performing team.To be successful in this role, you will have:Proven experience in business operations, executive support, or a similar leadership roleAbility to concurrently manage multiple workstreams and project prioritiesStrong organisational and strategic thinking skillsExcellent interpersonal and communication abilitiesAbility to thrive in a reactive, fast-changing environment, with an understanding of the demands of an essential service businessA solutions-focused approach with excellent time and priority managementExperience in manufacturing, trades, or a related industry (highly regarded)Permanent work rights in Australia (ONLY) — applications without this will not be consideredHow to ApplyIf you are interested in the role, please email your resume (including any relevant certificates/licenses) demonstrating how your experience aligns with the criteria above to: (emailprotected)Unlock job insightsSalary match Number of applicants Skills matchYour application will include the following questions:Which of the following statements best describes your right to work in Australia?
Do you have a current Police Check (National Police Certificate) for employment?
Do you have a current Australian driver's licence?
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📌 Business Support Manager – 2Ic To Managing Director
🏢 AAA Ability Locksmiths
📍 Western Australia