Job Description
About the Role
* Data entry, updating records and actioning tickets.
* Generating reports and conducting internal quality checks.
* Managing inboxes and day-to-day customer administration.
* Logging activity in the task management system.
* Following up customers for information or decisions.
* Calling software users with resolutions.
* Contacting customers for payments or updated details.
Key Responsibilities:
1. Administration & Processing:
* Data entry, updating records and actioning tickets.
* Generating reports and conducting internal quality checks.
* Managing inboxes and day-to-day customer administration.
* Logging activity in the task management system.
* Following up customers for information or decisions.
* Calling software users with resolutions.
* Contacting customers for payments or updated details.
2. Payment Gateway Support:
* Assisting new users through the onboarding process.
* Responding to transaction and payment queries.
* Actioning declined payments in line with procedures.
* Providing first-level childcare software helpdesk assistance.
* Sharing product knowledge and troubleshooting.
* Logging all calls and emails accurately.
3. Office Support:
* Coordinating stationery and office supplies.
* General office and facilities assistance.
* Occasional invoicing and receipting tasks.